Title: Not Receiving authentication code
Last modified: February 15, 2021

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# Not Receiving authentication code

 *  [piyufab21](https://wordpress.org/support/users/piyufab21/)
 * (@piyufab21)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/not-receiving-authentication-code/)
 * Hey
 * Well For some reason, I am not receiving the email with the authentication code.
   The email listed in Users > Two-Factor Options is correct. The email option is
   also enable and is set as Primary.
 * The emails are not arriving in the inbox or going to the spam folder. I’ve requested
   the email be resent on the login page, but it never arrives.
 * What are your suggestions to get the email option to work?
 * Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [carmpocalypse](https://wordpress.org/support/users/carmpocalypse/)
 * (@carmpocalypse)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/not-receiving-authentication-code/#post-14088655)
 * [@piyufab21](https://wordpress.org/support/users/piyufab21/)
 * If you haven’t setup your WordPress site to use your SMTP host credentials then
   that will be the issue in why you are not getting emails. You can configure WordPress
   to use your servers SMTP mail server with a plugin or without a plugin. You can
   also use a plugin to connect to a SMTP mail provider. Both ways will help with
   mail deliverability and should resolve your issue.
 *  [journeyingbelle](https://wordpress.org/support/users/journeyingbelle/)
 * (@journeyingbelle)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/not-receiving-authentication-code/#post-14108859)
 * Hi,
 * I am encountering the same issue but with my mobile phone. I have set up a two-
   way authentication to protect my website by sending the code via mobile. unfortunately,
   i’m not getting it. because of this, i am not able to login into my account.
 * Can someone please help me as I need to update my blogs?
 * Thank you.
    -  This reply was modified 5 years, 2 months ago by [journeyingbelle](https://wordpress.org/support/users/journeyingbelle/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Not Receiving authentication code’ is closed to new replies.

 * ![](https://ps.w.org/two-factor/assets/icon.svg?rev=2887448)
 * [Two Factor](https://wordpress.org/plugins/two-factor/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/two-factor/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/two-factor/)
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 * 2 replies
 * 3 participants
 * Last reply from: [journeyingbelle](https://wordpress.org/support/users/journeyingbelle/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/not-receiving-authentication-code/#post-14108859)
 * Status: not resolved