Title: Not receiving e-mails
Last modified: August 30, 2016

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# Not receiving e-mails

 *  Resolved [Malae](https://wordpress.org/support/users/malae/)
 * (@malae)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/not-receiving-e-mails-1/)
 * Hi,
    I have Wordfence on two sites, on the same server with one site a sub-domain.
   I have noticed recently that my notification e-mails such as for plug-in updates
   are either late or missing.
 * I did not notice these problems until until after installing WP 4.3 and had corrected
   the cron problems that arose. WP 4.3.1 was installed on 15th September.
 * Today 18 September, I received an e-mail to update a plug in that had been updated
   on the 13th September for one site, but for the other site no e-mail was ever
   received.
 * I checked the e-mail sending on the Wordfence options page and the main site 
   is not sending any e-mails, although showing True after sending. The sub-domain
   e-mail was received. Is this a hosting server issue?
 * [https://wordpress.org/plugins/wordfence/](https://wordpress.org/plugins/wordfence/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [WFMattR](https://wordpress.org/support/users/wfmattr/)
 * (@wfmattr)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/not-receiving-e-mails-1/#post-6559289)
 * Yes, it is most likely a hosting issue — if the email test is showing “true,”
   usually that means that WordPress’s mail setup is at least working, and the message
   should be in a queue somewhere. Since it also sounds like you got a message days
   after it was sent, that is usually a mail server issue at the hosting company.
 * It might also be that the site is on a blacklist, which can cause outbound messages
   to be treated as spam (and sometimes dropped by mail servers before they get 
   to your spam/junk folder). We have more details about that here:
    [Emails are no longer being sent from Wordfence](http://docs.wordfence.com/en/Emails_are_longer_being_sent_from_Wordfence,_but_alerts_are_enabled)

Viewing 1 replies (of 1 total)

The topic ‘Not receiving e-mails’ is closed to new replies.

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## Tags

 * [e-mails](https://wordpress.org/support/topic-tag/e-mails/)

 * 1 reply
 * 2 participants
 * Last reply from: [WFMattR](https://wordpress.org/support/users/wfmattr/)
 * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/not-receiving-e-mails-1/#post-6559289)
 * Status: resolved