Title: not save Api key Last modified: February 23, 2021 --- # not save Api key * Resolved [Alex L](https://wordpress.org/support/users/alexls/) * (@alexls) * [5 years, 3 months ago](https://wordpress.org/support/topic/not-save-api-key/) * I have such a problem the plugin does not save the settings I add a key and after refreshing the page it is not saved However, there are no PHP errors I tried to install an earlier version it did not help The automatic key generation does not work for me either * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnot-save-api-key%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/) * (@amagsumov) * [5 years, 3 months ago](https://wordpress.org/support/topic/not-save-api-key/#post-14091484) * Hello, [@alexls](https://wordpress.org/support/users/alexls/) * Please, do the following steps: * 1. Check the option “Complete deactivation”-> Save the plugin settings. * 2. Deactivate and delete the plugin on the “Plugins” page in WordPress Dashboard. * 3. Install the plugin from WordPress Catalog, then activate the plugin. * 4. Proceed to the plugin setttings -> Enter the access key -> Save plugin settings. * Did it help? * If the issue persists, please open the web-browser console (Press F12) -> proceed to the plugin setttings -> enter the access key -> save plugin settings. * If there are any JavaScript errors in the web-browser console, please, create a ticket in our Support System and post the errors there: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open) * Best regards. * Thread Starter [Alex L](https://wordpress.org/support/users/alexls/) * (@alexls) * [5 years, 3 months ago](https://wordpress.org/support/topic/not-save-api-key/#post-14092123) * 1 it doesn’t save settings 2 no-js errors here are the requests and headers * ``` option_page: cleantalk_settings action: update _wpnonce: 3e3a340ec4 _wp_http_referer: /wp-admin/options-general.php?page=cleantalk cleantalk_settings[apikey]: zasanamapy5e ct_admin_timezone: 2 cleantalk_settings[spam_firewall]: 1 cleantalk_settings[sfw__anti_flood]: 1 cleantalk_settings[sfw__anti_crawler]: 1 cleantalk_settings[registrations_test]: 1 cleantalk_settings[comments_test]: 1 cleantalk_settings[contact_forms_test]: 1 cleantalk_settings[general_contact_forms_test]: 1 cleantalk_settings[search_test]: 1 cleantalk_settings[check_external]: 0 cleantalk_settings[check_internal]: 0 cleantalk_settings[wc_checkout_test]: 1 cleantalk_settings[wc_register_from_order]: 1 cleantalk_settings[disable_comments__all]: 0 cleantalk_settings[bp_private_messages]: 1 cleantalk_settings[remove_old_spam]: 0 cleantalk_settings[remove_comments_links]: 0 cleantalk_settings[show_check_links]: 1 cleantalk_settings[manage_comments_on_public_page]: 0 cleantalk_settings[protect_logged_in]: 1 cleantalk_settings[check_comments_number]: 1 cleantalk_settings[use_ajax]: 1 cleantalk_settings[use_static_js_key]: -1 cleantalk_settings[general_postdata_test]: 0 cleantalk_settings[set_cookies]: 1 cleantalk_settings[set_cookies__sessions]: 0 cleantalk_settings[ssl_on]: 0 cleantalk_settings[use_buitin_http_api]: 1 cleantalk_settings[exclusions__urls]: cleantalk_settings[exclusions__fields]: cleantalk_settings[exclusions__roles][]: Administrator cleantalk_settings[show_adminbar]: 1 cleantalk_settings[all_time_counter]: 0 cleantalk_settings[daily_counter]: 0 cleantalk_settings[sfw_counter]: 0 cleantalk_settings[store_urls]: 1 cleantalk_settings[store_urls__sessions]: 1 cleantalk_settings[comment_notify]: 1 cleantalk_settings[sfw__anti_crawler_ua]: 1 cleantalk_settings[sfw__anti_flood__view_limit]: 10 cleantalk_settings[dashboard_widget__show]: 1 cleantalk_settings[complete_deactivation]: 1 submit: save_changes ``` * 302 redirect GET /wp-admin/options-general.php?page=cleantalk&settings-updated =true HTTP/1.1 * page: cleantalk settings-updated: true * Thread Starter [Alex L](https://wordpress.org/support/users/alexls/) * (@alexls) * [5 years, 3 months ago](https://wordpress.org/support/topic/not-save-api-key/#post-14092126) * i cannot complete step 1 it does not save settings after uninstalling and installing on a new one, saving still does not work * Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/) * (@sergecleantalk) * [5 years, 3 months ago](https://wordpress.org/support/topic/not-save-api-key/#post-14093522) * Hello, * Could you try to delete the plugin and then manually delete all cleantalk tables from the website database + cleantalk records from the wp_options table? Then clear the website cache and install the plugin again. Don’t forget to do a full backup before taking any action. * Did it help? * Plugin Author [alexandergull](https://wordpress.org/support/users/alexandergull/) * (@alexandergull) * [5 years, 3 months ago](https://wordpress.org/support/topic/not-save-api-key/#post-14155303) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘not save Api key’ is closed to new replies. * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767) * [Anti-Spam by CleanTalk. Spam Firewall & protection](https://wordpress.org/plugins/cleantalk-spam-protect/) * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq) * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/) * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/) * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/) ## Tags * [bag](https://wordpress.org/support/topic-tag/bag/) * 5 replies * 4 participants * Last reply from: [alexandergull](https://wordpress.org/support/users/alexandergull/) * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/not-save-api-key/#post-14155303) * Status: resolved