Not showing plugin options on Product Catalogue page

  • Resolved poneis88

    (@poneis88)


    1 year ago

    Hello, I opened another topic about the issue:https://ww.wp.xz.cn/support/topic/incompatibility-with-blocksy-theme-2/

    Because the previous one was closed before I had the chance to reply.

    When I am click “Configure” in the plugin options, it takes me to a defaul Woocommerce customization page, which I find strange, as this appears to be a result of a broken link. Then, if I go to Customizing ▸ WooCommerce ▸ Product Catalogue, as suggested in the previous topic, I only see the default Woocommerce sorting options and nothing has changed. I wonder if this is caused by the Blocksy theme I am currently using or it is a different issue.

    I am interested in ordering the On sale product first.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Zach

    (@zachskyverge)

    1 year ago

    Hello there @poneis88 ,

    Thank you for reaching out about our plugin, Extra Product Sorting Options! I’m happy to assist you with this. 🙂

    I understand that depending on if you attempt to configure sorting options from our plugin or from the Appearance customizer path, you are getting the default customizer or the customizer that is utilized by the Blocksy theme. Additionally, your are unable to see any of the extra sorting options when accessing through the blocksy customizer. Would you be able to reply with a screenshot of the different customizer versions you are seeing? It is possible that the plugin is incompatible with how the theme is utilizing the customizer, but I have not heard of other reports for this plugin.

    Best wishes,

    Plugin Support Zach

    (@zachskyverge)

    1 year ago

    Hey there @poneis88 ,

    I just wanted to follow up with you on this. Do you still need any assistance?

    Best wishes,

    Plugin Support Zach

    (@zachskyverge)

    1 year ago

    Hey there @poneis88 ,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

    Thanks,
    Zach @ Skyverge 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Not showing plugin options on Product Catalogue page’ is closed to new replies.

  • 3 replies
  • 2 participants
  • Last reply from: Zach
  • Last activity: 1 year ago
  • Status: resolved