Not so awesome?

  • Resolved Ron Killian

    (@ron-killian)


    10 years, 8 months ago

    I really wanted this plugin to work so that I could pick up the Woocommerce add on, looked like the perfect integration, but there are so many issues.

    P3 Profiler shows Awesome support as 69% of runtime. Ouch. None of the other 30+ plugins I have take take that much. Not even close.

    In trying to work with the plugin for a hour or two now, Firefox has crashed twice. I’ve been going through many plugins the last couple weeks and never had a crash.

    The admin side for this plug in very slow was getting time out errors last night.

    The default ticket forms look terrible. No spacing, padding, ect. I realize users can style them, but for an “awesome” plugin it shouldn’t be needed, should have a decent looking form out of the box. And what about people who don’t know CSS?

    Plugin is suppose to load the theme’s style sheet and I have that checked, but it’s doesn’t seem to be working.

    In reading another support threads here, I noticed that the plugin can be dependent on the authors site? Is that correct? If the authors site goes down, plugin users will have trouble as well? Not a good set up.

    I don’t mean to complain, but I had high hopes for this one and seems there too many issues. I am bummed. 🙁

    I do have the latest version installed.

    Seems I have to go back to my previous plugin.

    https://ww.wp.xz.cn/plugins/awesome-support/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author julien731

    (@julien731)

    10 years, 8 months ago

    I believe the forms styling issue was due to a bug that’s been fixed in version 3.2.4. Please update, check the plugin settings and try again.

    Regarding the performance issue, I will look into it. We are planning to work on performance improvements for version 3.3 but I am not aware of any “critical” issue causing browser crashed. We have never had such problems with our 2000+ active users so far. Have you tried to deactivate the other plugins to confirm that Awesome Support alone still causes the crash?

    Thread Starter Ron Killian

    (@ron-killian)

    10 years, 8 months ago

    Hey Julien,

    I’ve been working on the same site for a few months now, using and testing many plugin’s and this was the first time I’ve had one slow things down this much and first time I’ve had crashes. So I don’t believe it’s other plugins. Yes, after deactivating it, I do not have the slowness and no crashes.

    Like I said, I can’t confirm it’s this plugin, but just using it on the admin side, it is so slow and I can tell it wants to crash.

    Plus the P3 profiler plugin confirms it is using a vast majority of resources. I’ve also seen others mention slowness.

    And I have a quality VPS with 6 gig ram, so I doubt it’s because of a slow or low performing server.

    Sorry to be negative.

Viewing 2 replies - 1 through 2 (of 2 total)

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