Title: Not synced – Syncable
Last modified: April 29, 2021

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# Not synced – Syncable

 *  Resolved [MKEJ](https://wordpress.org/support/users/mkej/)
 * (@mkej)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/not-synced-syncable/)
 * With version 1.2 new products synced right away but with version 1.3 we only 
   get the message: “Not synced – Syncable” on the Zettle status. What can we do?

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/not-synced-syncable/#post-14385815)
 * Hi [@mkej](https://wordpress.org/support/users/mkej/),
 * The update 1.3 syncs new products well in my testing environments, so we would
   like to take a closer look at your log files.
    Can you please open a support 
   ticket as described here?: [https://zettle.inpsyde.com/docs/how-to-request-support-via-widget-on-the-website/](https://zettle.inpsyde.com/docs/how-to-request-support-via-widget-on-the-website/)
   Please include a copy of your WooCommerce system report and your Zettle log file
   from when you had version 1.3 active.
 * You can find these under:
    WooCommerce > Status > Get system report > Copy for
   support WooCommerce > Status > Logs > “zettle-pos-integration-[…]” in the dropdown
   on the right side Thanks!
 * Kind regards,
    Niklas
 *  Thread Starter [MKEJ](https://wordpress.org/support/users/mkej/)
 * (@mkej)
 * [5 years ago](https://wordpress.org/support/topic/not-synced-syncable/#post-14387467)
 * Thank you. I have followed your instructions.
 * Take care,
    Micke
 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [5 years ago](https://wordpress.org/support/topic/not-synced-syncable/#post-14459439)
 * Hi [@mkej](https://wordpress.org/support/users/mkej/),
 * The update to the latest Zettle version 1.4.0 should have automatically restored
   the product sync. Can you please check again with the latest version?
    Thanks!
 * Kind regards,
    Niklas
 *  Thread Starter [MKEJ](https://wordpress.org/support/users/mkej/)
 * (@mkej)
 * [5 years ago](https://wordpress.org/support/topic/not-synced-syncable/#post-14466903)
 * Hi [@niklasinpsyde](https://wordpress.org/support/users/niklasinpsyde/),
 * Everything is working with 1.4. Thank you!
 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [5 years ago](https://wordpress.org/support/topic/not-synced-syncable/#post-14467545)
 * Thanks for the feedback!
    I will mark this thread resolved then, but please feel
   free to reach out if any questions come up.
 * Kind regards,
    Niklas
 *  [ktikat](https://wordpress.org/support/users/ktikat/)
 * (@ktikat)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/not-synced-syncable/#post-14566505)
 * Hi,
 * I have installed the lastest version of Zettle POS Integration 1.4.1, and I get
   the message “Not synced – Syncable” on the Zettle Status column.
 * How can I sync my WooCommerce’s products to Zettle product library ?
 * Thank you
 * Ktikat
 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/not-synced-syncable/#post-14604650)
 * Hi [@ktikat](https://wordpress.org/support/users/ktikat/),
 * Please reach out to us with a support ticket or create your own thread in the
   support forums so we can assist you but please don’t hijack resolved threads:
   
   You can reach us either from here: [https://zettle.inpsyde.com/docs/how-to-request-support-via-widget-on-the-website/](https://zettle.inpsyde.com/docs/how-to-request-support-via-widget-on-the-website/)
   or from here: [https://wordpress.org/support/plugin/zettle-pos-integration/#new-topic-0](https://wordpress.org/support/plugin/zettle-pos-integration/#new-topic-0)
 * Also, please check if your products meet the requirements for the sync:
    [https://zettle.inpsyde.com/docs/what-are-syncable-woocommerce-products/](https://zettle.inpsyde.com/docs/what-are-syncable-woocommerce-products/)
   Thanks!
 * Kind regards,
    Niklas
 *  [ktikat](https://wordpress.org/support/users/ktikat/)
 * (@ktikat)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/not-synced-syncable/#post-14680192)
 * Hi Niklas,
 * Thank for your answer. I just send a support ticket from your link.
 * Even after update to the latest version, I still have the same problem of “Not
   synced – Syncable” issues.
 * Hope to get the problem solve asap.
 * Cathy

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Not synced – Syncable’ is closed to new replies.

 * ![](https://ps.w.org/zettle-pos-integration/assets/icon-256x256.png?rev=2694076)
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 * 8 replies
 * 5 participants
 * Last reply from: [ktikat](https://wordpress.org/support/users/ktikat/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/not-synced-syncable/#post-14680192)
 * Status: resolved