Title: Not syncing
Last modified: May 23, 2019

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# Not syncing

 *  Resolved [kedka477](https://wordpress.org/support/users/kedka477/)
 * (@kedka477)
 * [7 years ago](https://wordpress.org/support/topic/not-syncing-9/)
 * Mailchimp for WooCommerce is not syncing new emails from orders. I have tested
   with my email and it doesn’t put me in the audience.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [support1](https://wordpress.org/support/users/kaymoore/)
 * (@kaymoore)
 * [7 years ago](https://wordpress.org/support/topic/not-syncing-9/#post-11612156)
 * Hi [@kedka477](https://wordpress.org/support/users/kedka477/),
 * Sorry to hear you’re having issues with the plugin, we definitely want to try
   to help out. Just to get a handle on the situation you’re experiencing, could
   you provide a few more pieces of information to help us understand the issue?
 * What plugin version are you using?
 * Who is your hosting provider and can you check to see if they block access to
   the admin-ajax.php file for any reason?
 * Are you on a shared hosting plan?
 * If you’re using SiteGround, can you check to see if you’ve hit your daily CPU
   limit after initiating the sync?
 * What PHP version are you using and what is the memory limit is set to?
 * Is there any logging errors in the plugin’s logs tab (when it’s set to standard
   or debug)?
 * Do you have any caching plugins or services running?
 * Have you tried a fresh uninstall or reinstall?
 * I will be on the lookout for your reply.
 *  Plugin Support [khungate](https://wordpress.org/support/users/khungate/)
 * (@khungate)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-syncing-9/#post-11876344)
 * Hi [@kedka477](https://wordpress.org/support/users/kedka477/), We’re going to
   close out this ticket for now since it’s been a few weeks since our last post
   back to you.
 * Please let us know if you still need any help and we’ll be glad to reopen and
   troubleshoot further. Please note, the best way to reach us is over at the [GitHub](https://github.com/mailchimp/mc-woocommerce)
   plugin page. From there, you can receive direct responses from the development
   team, log new issues, download the latest plugin and track existing support tickets.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Not syncing’ is closed to new replies.

 * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501)
 * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [khungate](https://wordpress.org/support/users/khungate/)
 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/not-syncing-9/#post-11876344)
 * Status: resolved