Title: Not Syncing Correctly
Last modified: August 3, 2023

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# Not Syncing Correctly

 *  Resolved [inventis](https://wordpress.org/support/users/inventis/)
 * (@inventis)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-correctly/)
 * I have been having an issue for weeks now. When items are ordered in the physical
   store on the Zettle till, it removes the product from the WooCommerce website
   multiple times.
 * I have been communicating via email with the support team, we thought it may 
   have been a webhook issue or we thought it may have been a filter plugin conflicting
   with the zettle plugin.
 * We have tried a new filter plugin but the error still occurs, I have disabled
   the plugin and now the sync has broken completely and no products are being removed
   at all.
 * I haven’t had a reply from the last 2 emails sent to customer support over the
   past few days.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnot-syncing-correctly%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [inventis](https://wordpress.org/support/users/inventis/)
 * (@inventis)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-correctly/#post-16949122)
 * Still not had a reply to this or my email and the issue is still occurring.
 *  Plugin Support [Syde Joost](https://wordpress.org/support/users/joostvandevijver/)
 * (@joostvandevijver)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-correctly/#post-16951756)
 * Hello [@inventis](https://wordpress.org/support/users/inventis/)
 * Sorry for the lack of response, I will get back to you and explain the situation.
 * However, this situation is something I haven’t encountered before. In the logs
   you sent via email, I see that the reduction of the orders created in the POS
   are repeating constantly, so I would think the webhook that confirms the reduction
   to the POS is not sent or not seen. I would still think this is caused by another
   plugin or a security measures on your hosting server.
 * I will reply again on via email, because this thread will only get my responses
   and is public (so we have less freedom to share information).
 * Kind regards,
   Joost

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Not Syncing Correctly’ is closed to new replies.

 * ![](https://ps.w.org/zettle-pos-integration/assets/icon-256x256.png?rev=2694076)
 * [PayPal Zettle POS for WooCommerce](https://wordpress.org/plugins/zettle-pos-integration/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/zettle-pos-integration/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/zettle-pos-integration/)
 * [Active Topics](https://wordpress.org/support/plugin/zettle-pos-integration/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/zettle-pos-integration/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/zettle-pos-integration/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Syde Joost](https://wordpress.org/support/users/joostvandevijver/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/not-syncing-correctly/#post-16951756)
 * Status: resolved