not work on PC

  • Resolved cinnamon6

    (@cinnamon6)


    12 months ago

    Hello Sir,

    I installed your plugin because I wanted to add some movement to my website.
    However, I couldn’t see it working on my PC.
    I can see that it works on my iPhone.
    Is this how it’s supposed to work?

    Regards

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support rodicaelena

    (@rodicaelena)

    12 months ago

    Hi,

    This is not the expected behaviour. This can be caused by a browser compatibility issue or a conflict with another plugin or theme on your site.

    Please try the following steps:

    1. Clear your browser cache on your PC and reload the page.
    2. Try using a different browser (such as Chrome, Firefox, or Edge) to see if the issue is browser-specific.
    3. Temporarily disable all other plugins except for Blocks Animation and check if the animations work. If they do, reactivate your plugins one by one to find any conflicts.
    4. Switch to a default WordPress theme like Twenty Twenty-Four to rule out any theme conflicts. If you’re comfortable, use the Health Check plugin in Troubleshooting mode to safely test for conflicts without affecting your visitors. You can find more details here: https://ww.wp.xz.cn/plugins/health-check/

    These steps will help identify if another plugin, your theme, or your browser is preventing the animations from displaying on your PC.

    Kind regards!

Viewing 1 replies (of 1 total)

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