Title: Not working on ios devoces
Last modified: February 27, 2025

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# Not working on ios devoces

 *  Resolved [aaskov](https://wordpress.org/support/users/aaskov/)
 * (@aaskov)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/not-working-on-ios-devoces/)
 * There seems to be an issue with ios devices.
 * All is fine on win and android, but on ios devices I only see grey window instead
   of the pdf.
 * Is that a known issue, or am I doing something wrong?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [shehabulislam](https://wordpress.org/support/users/shehabulislam/)
 * (@shehabulislam)
 * [1 year ago](https://wordpress.org/support/topic/not-working-on-ios-devoces/#post-18406790)
 * Hello [@aaskov](https://wordpress.org/support/users/aaskov/)
 * It’s working fine on our side. As it’s a public page, if you’re comfortable, 
   could you please send the page URL so we can take a look?
 * Thank you
 *  Thread Starter [aaskov](https://wordpress.org/support/users/aaskov/)
 * (@aaskov)
 * [1 year ago](https://wordpress.org/support/topic/not-working-on-ios-devoces/#post-18408425)
 * Thankyou for your reply.
 * I have done some more testing.
   The issue seems to be relatted to the IOS-version.
   In older version ios 15.8.3 you only get a grey window.In ios 18.3.2 there is
   no issue.
 *  Plugin Contributor [shehabulislam](https://wordpress.org/support/users/shehabulislam/)
 * (@shehabulislam)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/not-working-on-ios-devoces/#post-18460097)
 * Hello
 * **We’re sorry, but older versions of iOS devices are not fully compatible with
   our PDF viewer.**
   For such devices, we use the Google PDF Viewer as a fallback.
   However, please note that the Google viewer may occasionally fail to load the
   PDF.
 * If you have any further questions or need additional assistance, please feel 
   free to reach out.
 * Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Not working on ios devoces’ is closed to new replies.

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## Tags

 * [ios](https://wordpress.org/support/topic-tag/ios/)

 * 3 replies
 * 2 participants
 * Last reply from: [shehabulislam](https://wordpress.org/support/users/shehabulislam/)
 * Last activity: [11 months, 2 weeks ago](https://wordpress.org/support/topic/not-working-on-ios-devoces/#post-18460097)
 * Status: resolved