Title: Notification Issues
Last modified: April 13, 2023

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# Notification Issues

 *  Resolved [Benson](https://wordpress.org/support/users/bens2020/)
 * (@bens2020)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/notification-issues-4/)
 * I get notification emails after the form submission. However, if I attach a file,
   I do not. What could be the issue?
 * Email format setting is HTML.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnotification-issues-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/)
 * (@codepeople)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/notification-issues-4/#post-16651698)
 * Hello [@bens2020](https://wordpress.org/support/users/bens2020/)
 * Thank you very much for using our plugin. Your web or SMTP server could remove
   the attachments for security reasons or restrictions. However, you can include
   a link to the uploaded files in the notification emails.
 * For example, if the “Upload File” field is the fieldname123, you can include 
   the following tag in the notification email:
 *     ```wp-block-code
       <%fieldname123_urls in_tag={{a}}%>
       ```
   
 * Please, note we are not allowed to support any customers in these forums and 
   your question is about a commercial feature.
 * For pro or commercial product support please contact us directly on our site.
   This includes any pre-sales topics as well.
 * Commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   We will happily answer this and any other questions you can have [on our own site](https://cff.dwbooster.com/contact-us).
 * Thank you.
 *  Thread Starter [Benson](https://wordpress.org/support/users/bens2020/)
 * (@bens2020)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/notification-issues-4/#post-16651749)
 * Thank you for the prompt response. However, I meant I do not get the notification
   email when there is an attachment.
 *  Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/)
 * (@codepeople)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/notification-issues-4/#post-16651766)
 * Hello [@bens2020](https://wordpress.org/support/users/bens2020/)
 * Please, check the settings of your email account and web or SMTP settings. Our
   plugin calls the wp_mail function of WordPress ([https://developer.wordpress.org/reference/functions/wp_mail/](https://developer.wordpress.org/reference/functions/wp_mail/)),
   and it is WordPress that decides how to send the emails (via the PHPMailer in
   the web server or SMTP server).
 * Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Notification Issues’ is closed to new replies.

 * ![](https://ps.w.org/calculated-fields-form/assets/icon-256x256.jpg?rev=1734377)
 * [Calculated Fields Form](https://wordpress.org/plugins/calculated-fields-form/)
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 * 3 replies
 * 2 participants
 * Last reply from: [codepeople](https://wordpress.org/support/users/codepeople/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/notification-issues-4/#post-16651766)
 * Status: resolved