Notifications Not Working

Hi @joelmcdwebworks

Thanks for your detailed report.

There is nothing we can do in this case, as normally, this error is happen because the cron task can’t be found. And you already investigate that wp cron is enabled, and tried with server cron instead, and none of them is work.

We will need to login to your site and investigate it directly what happen.

Unfortunately we cannot do that in this forum. If you have our Pro version, feel free to open a new ticket here: https://publishpress.com/new-support-ticket/

Thanks,

@joelmcdwebworks Wow, sorry you interpret it that way.

Please note that this is not a global issue. We have 6,000 sites that using free version of PublishPress Planner and only few sites facing this issue.

So clearly, this is something else. We will not be able to pinpoint what it was without proper troubleshooting.

Unfortunately we cannot troubleshoot it here in this forum, see this guideline: https://ww.wp.xz.cn/support/guidelines/#we-reserve-the-right-to-manage-the-forums-to-the-best-of-our-ability

We can investigate this for you in our private helpdesk, which is the Pro user have the access to.

Hope it clear things up!