Title: Notifications only working when using shortcode Last modified: August 30, 2016 --- # Notifications only working when using shortcode * Resolved [gervaisjf](https://wordpress.org/support/users/gervaisjf/) * (@gervaisjf) * [10 years, 10 months ago](https://wordpress.org/support/topic/notifications-only-working-when-using-shortcode/) * Hi, * On pages where we use the shortcode to display the FB comments, the comments do appear in the FB moderation tool and the moderation tool link appears at the top of the comment box (albeit we do not receive email notifications). But on the blog posts where we rely on the plugin to automatically insert the FB comments, none of the comments end up appearing in the moderation tool. * I have tried disabling any plugin that has social components and went through the single.php file to remove any code generated by other plugins that could cause conflicts but still the comments won’t show up in the moderation tool. * Are you aware of any issue that could explain how/why the comments work well with the shortcode but not otherwise? * sample blog post: [http://www.vertmanature.com/le-sans-gluten-juste-une-mode/](http://www.vertmanature.com/le-sans-gluten-juste-une-mode/) * sample shortcode we’re using which works well: [fbcomments url=”[http://www.vertmanature.com/programme-anti-fatigue/webinaire-en-direct-anti-fatigue/”](http://www.vertmanature.com/programme-anti-fatigue/webinaire-en-direct-anti-fatigue/”); width=”100%” count=”off” num=”100″] * [https://wordpress.org/plugins/facebook-comments-plugin/](https://wordpress.org/plugins/facebook-comments-plugin/) Viewing 7 replies - 1 through 7 (of 7 total) * [Alex Moss](https://wordpress.org/support/users/alexmoss/) * (@alexmoss) * [10 years, 10 months ago](https://wordpress.org/support/topic/notifications-only-working-when-using-shortcode/#post-6311994) * Replace with this shortcode: * `[fbcomments width="100%" count="off" num="100"]` * [Algood](https://wordpress.org/support/users/algood/) * (@algood) * [10 years, 10 months ago](https://wordpress.org/support/topic/notifications-only-working-when-using-shortcode/#post-6312036) * Hi, * I have a similar problem except I don’t have the comments in the moderation tool at all!? I tried with the shortcode you mentionned AND without.. same thing. * [http://alexconsultant.com/lurgence-davoir-un-site-adaptatif-responsive/](http://alexconsultant.com/lurgence-davoir-un-site-adaptatif-responsive/) * I even tried to add this : (I obviously replaced the XXXXXXXXX with my app ID) * in the head section but still no luck.. :-/ * thanks in advance * Thread Starter [gervaisjf](https://wordpress.org/support/users/gervaisjf/) * (@gervaisjf) * [10 years, 10 months ago](https://wordpress.org/support/topic/notifications-only-working-when-using-shortcode/#post-6312044) * Hi Alex, * Thank you for the reply. * Unfortunately, removing the url from the shortcode has not solved the problem. Only the comments left on pages that uses the shortcode appear in the moderation tool and the others not. * [Algood](https://wordpress.org/support/users/algood/) * (@algood) * [10 years, 10 months ago](https://wordpress.org/support/topic/notifications-only-working-when-using-shortcode/#post-6312047) * Hi again, * thanks for the quick reply… there must be something I don’t get … * I tried again using this shortcode instead : * [fbcomments url=”[http://alexconsultant.com/lurgence-davoir-un-site-adaptatif-responsive/”](http://alexconsultant.com/lurgence-davoir-un-site-adaptatif-responsive/”); width=”100%” count=”off” num=”100″] * I added a comment myself and… still can’t and/or see any in the moderator tool. * :-/ * Thread Starter [gervaisjf](https://wordpress.org/support/users/gervaisjf/) * (@gervaisjf) * [10 years, 10 months ago](https://wordpress.org/support/topic/notifications-only-working-when-using-shortcode/#post-6312168) * Why has this thread been marked as resolved? It’s not. * [Algood](https://wordpress.org/support/users/algood/) * (@algood) * [10 years, 10 months ago](https://wordpress.org/support/topic/notifications-only-working-when-using-shortcode/#post-6312169) * well, it wasn’t when I posted the message but it is now…! * curiously, I now see the moderation tool/link on the last article I posted here but not on the 2 first articles I posted weeks ago!? * it works here: [http://alexconsultant.com/statistiques-sur-les-reseaux-sociaux-2015/](http://alexconsultant.com/statistiques-sur-les-reseaux-sociaux-2015/) * but not for these 2 articles… (same plugin & setup though…) ?! * [http://alexconsultant.com/sondage-de-satisfaction/](http://alexconsultant.com/sondage-de-satisfaction/) [http://alexconsultant.com/lurgence-davoir-un-site-adaptatif-responsive/](http://alexconsultant.com/lurgence-davoir-un-site-adaptatif-responsive/) * So I can safely assume it should work on my next articles despite I have no clue how to make it work on the the first articles listed above. * Thanks for the follow up * [Isabella Chen](https://wordpress.org/support/users/wyafer/) * (@wyafer) * [10 years, 9 months ago](https://wordpress.org/support/topic/notifications-only-working-when-using-shortcode/#post-6312235) * Just confirming that notifications work like a charm on all new articles. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Notifications only working when using shortcode’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/facebook-comments-plugin_577794.svg) * [Facebook Comments](https://wordpress.org/plugins/facebook-comments-plugin/) * [Support Threads](https://wordpress.org/support/plugin/facebook-comments-plugin/) * [Active Topics](https://wordpress.org/support/plugin/facebook-comments-plugin/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-comments-plugin/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-comments-plugin/reviews/) * 7 replies * 4 participants * Last reply from: [Isabella Chen](https://wordpress.org/support/users/wyafer/) * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/notifications-only-working-when-using-shortcode/#post-6312235) * Status: resolved