Title: NullPointerException
Last modified: August 21, 2016

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# NullPointerException

 *  [donagh_1](https://wordpress.org/support/users/donagh_1/)
 * (@donagh_1)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/nullpointerexception/)
 * Just activated and filled in the settings and this iswhat I get when you click
   o the chat button on my home page:(
    HTTP Status 500 – org.apache.jasper.JasperException:
   java.lang.NullPointerException
 * type Exception report
 * message org.apache.jasper.JasperException: java.lang.NullPointerException
 * description The server encountered an internal error (org.apache.jasper.JasperException:
   java.lang.NullPointerException) that prevented it from fulfilling this request.
 * exception
 * javax.servlet.ServletException: org.apache.jasper.JasperException: java.lang.
   NullPointerException
    net.livecom.papua.service.filter.TransactionFilter.doFilter(
   TransactionFilter.java:132) root cause
 * org.apache.jasper.JasperException: java.lang.NullPointerException
    org.apache.
   jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:549)
   org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:470)
   org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390) org.
   apache.jasper.servlet.JspServlet.service(JspServlet.java:334) javax.servlet.http.
   HttpServlet.service(HttpServlet.java:722) net.livecom.papua.service.filter.HttpsRedirectsFilter.
   doFilter(HttpsRedirectsFilter.java:43) net.livecom.papua.service.filter.OriginCheckerFilter.
   doFilter(OriginCheckerFilter.java:67) net.livecom.papua.service.filter.TransactionFilter.
   doFilter(TransactionFilter.java:83) root cause
 * java.lang.NullPointerException
    net.livecom.papua.service.VIPBean.getTitle(VIPBean.
   java:244) org.apache.jsp.vip.index_jsp._jspService(index_jsp.java:92) org.apache.
   jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) javax.servlet.http.HttpServlet.
   service(HttpServlet.java:722) org.apache.jasper.servlet.JspServletWrapper.service(
   JspServletWrapper.java:432) org.apache.jasper.servlet.JspServlet.serviceJspFile(
   JspServlet.java:390) org.apache.jasper.servlet.JspServlet.service(JspServlet.
   java:334) javax.servlet.http.HttpServlet.service(HttpServlet.java:722) net.livecom.
   papua.service.filter.HttpsRedirectsFilter.doFilter(HttpsRedirectsFilter.java:
   43) net.livecom.papua.service.filter.OriginCheckerFilter.doFilter(OriginCheckerFilter.
   java:67) net.livecom.papua.service.filter.TransactionFilter.doFilter(TransactionFilter.
   java:83) note The full stack trace of the root cause is available in the Apache
   Tomcat/7.0.29 logs.
 * Apache Tomcat/7.0.29
 * [http://wordpress.org/plugins/the-casengo-chat-widget/](http://wordpress.org/plugins/the-casengo-chat-widget/)

Viewing 1 replies (of 1 total)

 *  [davy@casengo.com](https://wordpress.org/support/users/davycasengocom/)
 * (@davycasengocom)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/nullpointerexception/#post-4408740)
 * Hi donagh_1,
 * I’m sorry for the inconvenience! When the “HTTP Status 500” error appears by 
   clicking the chat button it’s mostly a problem with the subdomain. In one of 
   the first emails we send you a subdomain. Could you check if you have used the
   correct subdomain in the Casengo Plugin? You’ve choosen this subdomain during
   the sign up process.
 * I hope this will work for you, if not just click [http://support.casengo.com/vip/?lang=en_US](http://support.casengo.com/vip/?lang=en_US)
   and start a chat with our Support!
 * Greetings, Davy

Viewing 1 replies (of 1 total)

The topic ‘NullPointerException’ is closed to new replies.

 * ![](https://ps.w.org/the-casengo-chat-widget/assets/icon-128x128.png?rev=997195)
 * [Casengo Live Chat Support](https://wordpress.org/plugins/the-casengo-chat-widget/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/the-casengo-chat-widget/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/the-casengo-chat-widget/)
 * [Active Topics](https://wordpress.org/support/plugin/the-casengo-chat-widget/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/the-casengo-chat-widget/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/the-casengo-chat-widget/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [davy@casengo.com](https://wordpress.org/support/users/davycasengocom/)
 * Last activity: [12 years, 6 months ago](https://wordpress.org/support/topic/nullpointerexception/#post-4408740)
 * Status: not resolved