Title: Ocean Extra and Elementor Plugins causing Error 500
Last modified: August 1, 2019

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# Ocean Extra and Elementor Plugins causing Error 500

 *  [wekrea8](https://wordpress.org/support/users/wekrea8/)
 * (@wekrea8)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/ocean-extra-and-elementor-plugins-causing-error-500/)
 * I just got this site I’m managing. I noticed that when I install either elementor
   or ocean extra plugin, I get an error 500 message anytime I try to access the
   wp dashboard.
 * Also, I tried installing WP 5.2.2 but when I do, I get a message that my PHP 
   version is less than 5.4. So I accessed CPanel and discovered that my PHP version
   is 7.2.
 * Is there anyone that can help?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Focean-extra-and-elementor-plugins-causing-error-500%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [wekrea8](https://wordpress.org/support/users/wekrea8/)
 * (@wekrea8)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/ocean-extra-and-elementor-plugins-causing-error-500/#post-11789061)
 * Please, I’ll appreciate if the ansers are not technical. I don’t know Jack about
   code.
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [6 years, 10 months ago](https://wordpress.org/support/topic/ocean-extra-and-elementor-plugins-causing-error-500/#post-11789199)
 * >> get a message that my PHP version is less than 5.4 <<
 * Fix that first. You may have enabled 7.2 in cPanel, but it may not be what your
   web server is being told to use. This can be set in .htacess on some hosts; I
   suggest contacting your host about this.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Ocean Extra and Elementor Plugins causing Error 500’ is closed to new
replies.

## Tags

 * [error 500](https://wordpress.org/support/topic-tag/error-500/)
 * [wordpress installation](https://wordpress.org/support/topic-tag/wordpress-installation/)
 * [wp-admin](https://wordpress.org/support/topic-tag/wp-admin/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/ocean-extra-and-elementor-plugins-causing-error-500/#post-11789199)
 * Status: not resolved

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