Title: Ocean Extra Issues? Last modified: August 26, 2024 --- # Ocean Extra Issues? * [davidblood](https://wordpress.org/support/users/davidblood/) * (@davidblood) * [1 year, 9 months ago](https://wordpress.org/support/topic/ocean-extra-issues/) * Hi, * Has there been any reports of Ocean Extra causing issues? It’s not been updated in 2 months according to my WP Admin. However, randomly today it’s broken the entire /wp-admin area. * I had to go to /wp-content/plugins and disable every plugin one by one to see which was causing Cloudflare 524 error and it turned out to be ocean-extra. After renaming this folder from ocean-extra to ocean-extra_disabled the wo-admin area loaded instant. * I then uninstalled and removed the plugin and tried to reinstall via WP Admin > Plugins > Add New Plugin searched ocean extra and “Installed” then clicking“ Active” button sat loading then returned CloudFlare timeout error 524. * Is this plugin making a query or sending large data all of a sudden? * [https://developers.cloudflare.com/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-5xx-errors#error-524-a-timeout-occurred](https://developers.cloudflare.com/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-5xx-errors#error-524-a-timeout-occurred) * I have no errors logs in /wp-content and no root errors logged for my Hosting Provider (I’ve asked them) * I haven’t changed anything on the site in about 4 weeks just randomly broke today. Viewing 6 replies - 1 through 6 (of 6 total) * Thread Starter [davidblood](https://wordpress.org/support/users/davidblood/) * (@davidblood) * [1 year, 9 months ago](https://wordpress.org/support/topic/ocean-extra-issues/#post-17976423) * I managed to get it to create a debug.log file: * [https://pastebin.com/LMa140y7](https://pastebin.com/LMa140y7) * [Shahin](https://wordpress.org/support/users/skalanter/) * (@skalanter) * [1 year, 9 months ago](https://wordpress.org/support/topic/ocean-extra-issues/#post-17977430) * Hello [@davidblood](https://wordpress.org/support/users/davidblood/), * Thank you for reaching out, * I fully examined the issue you have raised on this topic and could not see it on my end. * Could you please tell us how we can replicate your steps to arrive at the issue on a fresh WordPress installation? * In the meantime, kindly provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com/](https://gist.github.com/) and get an exclusive link: [https://i.postimg.cc/fbjtkFyJ/image.png(you](https://i.postimg.cc/fbjtkFyJ/image.png(you) can remove your email address from the content). * Best Regards * Thread Starter [davidblood](https://wordpress.org/support/users/davidblood/) * (@davidblood) * [1 year, 9 months ago](https://wordpress.org/support/topic/ocean-extra-issues/#post-17979132) * Hey [@skalanter](https://wordpress.org/support/users/skalanter/), * Thanks for the response. * Unfortunately I have absolutely zero idea how to replicate the steps or the issue as it honestly worked fine for 2 months since I did the update then just randomly went to go to my WP Admin panel to edit a page (change “Twitter” to “X” on a custom page) and noticed my wp-admin was slow and having issues. * After speaking to my hosting provider for 3 days and still no luck or find any kind of error log at their root level I just went on the route of renaming 1 plugin folder at a time until I got to ocean-extra and renamed to ocean-extra_renamed and all of a sudden my wp-admin was normal again. * It’s still disabled and breaking some site features. Did try re-enabling just now but again slowed wp-admin down and Cloudflare error. * Site Health information (this expires in 1 week): [https://pastebin.com/b1mvN1GS](https://pastebin.com/b1mvN1GS) * Thanks. David. * [Shahin](https://wordpress.org/support/users/skalanter/) * (@skalanter) * [1 year, 9 months ago](https://wordpress.org/support/topic/ocean-extra-issues/#post-17984903) * Hello [@davidblood](https://wordpress.org/support/users/davidblood/), * Thank you for reaching out, * We have made extensive efforts to replicate the issue on our end, but we have not been successful, and no similar reports have been received. * If possible, please uninstall the plugin and reinstall it. Completely delete Ocean Extra and install a fresh copy by downloading it from the WordPress repository( wp.org/plugins/ocean-extra). * Before proceeding, ensure that you have a full backup of your website. Then, try optimizing the database by installing the WP-Optimize plugin and following the optimization process: [https://wp.org/plugins/wp-optimize/](https://wp.org/plugins/wp-optimize/) * Please let me know if you have any questions about the above steps. And please keep us posted on the result. * Thank you, I hope it helps. Best Regards * [prebh](https://wordpress.org/support/users/prebh/) * (@prebh) * [1 year, 4 months ago](https://wordpress.org/support/topic/ocean-extra-issues/#post-18238018) * disable google fonts * Thread Starter [davidblood](https://wordpress.org/support/users/davidblood/) * (@davidblood) * [1 year, 4 months ago](https://wordpress.org/support/topic/ocean-extra-issues/#post-18238692) * [@prebh](https://wordpress.org/support/users/prebh/) I don’t use Google Fonts unfortunately. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Ocean Extra Issues?’ is closed to new replies. * ![](https://ps.w.org/ocean-extra/assets/icon.svg?rev=2814940) * [Ocean Extra](https://wordpress.org/plugins/ocean-extra/) * [Frequently Asked Questions](https://wordpress.org/plugins/ocean-extra/#faq) * [Support Threads](https://wordpress.org/support/plugin/ocean-extra/) * [Active Topics](https://wordpress.org/support/plugin/ocean-extra/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ocean-extra/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ocean-extra/reviews/) ## Tags * [admin](https://wordpress.org/support/topic-tag/admin/) * [dashboard](https://wordpress.org/support/topic-tag/dashboard/) * [extra](https://wordpress.org/support/topic-tag/extra/) * [wp-admin](https://wordpress.org/support/topic-tag/wp-admin/) * 6 replies * 3 participants * Last reply from: [davidblood](https://wordpress.org/support/users/davidblood/) * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/ocean-extra-issues/#post-18238692) * Status: not resolved