Title: Oceanwp & Elementor Error Last modified: June 17, 2018 --- # Oceanwp & Elementor Error * Resolved [batshevasida](https://wordpress.org/support/users/batshevasida/) * (@batshevasida) * [7 years, 11 months ago](https://wordpress.org/support/topic/oceanwp-elementor-error/) * Hi, I seem to have trouble using elementor to create my home page, no shop pag etc, just the home page. But when I try opening the Home page with Elementor, it gives me “The preview could not be loaded” error and Go Back button. I seem to be getting this error frequently when trying to create different pages. I have tried deactivating non-essential plugins, even rolled back on the theme and the essential plugins like woocommerce and elementor. Nothing worked. I dont have that issue when using another theme. Can you please help. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Foceanwp-elementor-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 41 total) 1 [2](https://wordpress.org/support/topic/oceanwp-elementor-error/page/2/?output_format=md) [3](https://wordpress.org/support/topic/oceanwp-elementor-error/page/3/?output_format=md) [→](https://wordpress.org/support/topic/oceanwp-elementor-error/page/2/?output_format=md) * Plugin Author [oceanwp](https://wordpress.org/support/users/oceanwp/) * (@oceanwp) * [7 years, 11 months ago](https://wordpress.org/support/topic/oceanwp-elementor-error/#post-10408556) * Hello, first we need to find what can be wrong. Try to go on Settings > Permalinks and click Save Changes, check if you still have the issue. What is your PHP version? If it is not PHP 7, upgrade to it and check your issue. * Thread Starter [batshevasida](https://wordpress.org/support/users/batshevasida/) * (@batshevasida) * [7 years, 11 months ago](https://wordpress.org/support/topic/oceanwp-elementor-error/#post-10408730) * Hi, this is the php version: PHP Version 7.0.30-0ubuntu0.16.04.1 * WordPress 4.9.6 running * As for Permalinks, Not sure what you want me to change: * Emailed you a picture of my Permalinks. - This reply was modified 7 years, 11 months ago by [batshevasida](https://wordpress.org/support/users/batshevasida/). * Thread Starter [batshevasida](https://wordpress.org/support/users/batshevasida/) * (@batshevasida) * [7 years, 11 months ago](https://wordpress.org/support/topic/oceanwp-elementor-error/#post-10409636) * Hi, had to use shortcodes to paste elementor generated items on my home page. still cant access page with elementor for editing. * Plugin Author [oceanwp](https://wordpress.org/support/users/oceanwp/) * (@oceanwp) * [7 years, 11 months ago](https://wordpress.org/support/topic/oceanwp-elementor-error/#post-10412037) * Hi, if you create a new page, do you have the same issue? If you disable OCean Extra, it works? * Thread Starter [batshevasida](https://wordpress.org/support/users/batshevasida/) * (@batshevasida) * [7 years, 11 months ago](https://wordpress.org/support/topic/oceanwp-elementor-error/#post-10412350) * Hi, deactivated “Ocean Demo Import” and “Ocean Extra”, created a page called test, and giving the same problem. I even reinstalled my wordpress. Are anyone else having the same problems or is it just me? I can try and reinstall your theme but doubt it will happen. I have already bought “Elementor Pro” and “Essential Addons for Elementor – Pro” and would really like to use them. * Thread Starter [batshevasida](https://wordpress.org/support/users/batshevasida/) * (@batshevasida) * [7 years, 11 months ago](https://wordpress.org/support/topic/oceanwp-elementor-error/#post-10413459) * was the permalinks, on setting Plain, it works better. * Plugin Author [oceanwp](https://wordpress.org/support/users/oceanwp/) * (@oceanwp) * [7 years, 11 months ago](https://wordpress.org/support/topic/oceanwp-elementor-error/#post-10415511) * Hello, glad to hear that the issue is solved 🙂 * [pamheiba3](https://wordpress.org/support/users/pamheiba3/) * (@pamheiba3) * [7 years, 8 months ago](https://wordpress.org/support/topic/oceanwp-elementor-error/#post-10739709) * Sir, I also face the same issue with my Woocommerce site. There’s still loading to open the pages with elementor. I’ve tried a lot but there’s no solution. Assist me. * Plugin Author [oceanwp](https://wordpress.org/support/users/oceanwp/) * (@oceanwp) * [7 years, 8 months ago](https://wordpress.org/support/topic/oceanwp-elementor-error/#post-10740236) * Hello [@pamheiba3](https://wordpress.org/support/users/pamheiba3/), is your PHP version is PHP 7? * [steeley1](https://wordpress.org/support/users/steeley1/) * (@steeley1) * [7 years, 7 months ago](https://wordpress.org/support/topic/oceanwp-elementor-error/#post-10748844) * I am having similar issues too. I am using OceanWP along with Elementor and PHP7 but since today my logo, nav menu, and my customised breadcrumbs have stopped displaying properly. * The problem is definitely Ocean Extra since I deactivated all my plugins and activated them one by one to discover the issue with Ocean Extra, can you please advise. * Thank you * Plugin Author [oceanwp](https://wordpress.org/support/users/oceanwp/) * (@oceanwp) * [7 years, 7 months ago](https://wordpress.org/support/topic/oceanwp-elementor-error/#post-10749292) * Hello, can you send me your site url so I can see the issue? If you go to Theme Panel > Scripts & Styles, is there any script or style disabled? If yes, enable them all and click save changes, if it still doesn’t solve the issue, go to your wp-content/uploads folder via FTP and delete the oceanwp folder there. * [steeley1](https://wordpress.org/support/users/steeley1/) * (@steeley1) * [7 years, 7 months ago](https://wordpress.org/support/topic/oceanwp-elementor-error/#post-10749713) * Hi There * My url is [https://newfriends2go.com](https://newfriends2go.com) * Everything needed in the theme panel was enabled e.g. all the headers including custom headers, all menus etc. Despite that I went on to enable everything like you suggested. I also deleted the folder in the content uploads. * No changes, Ocean Extra is still not working for me. * Thank you * [steeley1](https://wordpress.org/support/users/steeley1/) * (@steeley1) * [7 years, 7 months ago](https://wordpress.org/support/topic/oceanwp-elementor-error/#post-10749722) * Oceanwp breaks my website, when disabled, the website is active. * [steeley1](https://wordpress.org/support/users/steeley1/) * (@steeley1) * [7 years, 7 months ago](https://wordpress.org/support/topic/oceanwp-elementor-error/#post-10750231) * Hi I have decided to not use the plugin, because it is causing too many issues. * Thank you * Plugin Author [oceanwp](https://wordpress.org/support/users/oceanwp/) * (@oceanwp) * [7 years, 7 months ago](https://wordpress.org/support/topic/oceanwp-elementor-error/#post-10751506) * Hello [@steeley1](https://wordpress.org/support/users/steeley1/), this plugin is recommended with the theme, can you create a pre-purchase ticket here: [https://oceanwp.org/pre-purchase-question/](https://oceanwp.org/pre-purchase-question/) * In this ticket, can you send me the login details of an admin and FTP account? I will see what is wrong and solve this problem. Viewing 15 replies - 1 through 15 (of 41 total) 1 [2](https://wordpress.org/support/topic/oceanwp-elementor-error/page/2/?output_format=md) [3](https://wordpress.org/support/topic/oceanwp-elementor-error/page/3/?output_format=md) [→](https://wordpress.org/support/topic/oceanwp-elementor-error/page/2/?output_format=md) The topic ‘Oceanwp & Elementor Error’ is closed to new replies. * ![](https://ps.w.org/ocean-extra/assets/icon.svg?rev=2814940) * [Ocean Extra](https://wordpress.org/plugins/ocean-extra/) * [Frequently Asked Questions](https://wordpress.org/plugins/ocean-extra/#faq) * [Support Threads](https://wordpress.org/support/plugin/ocean-extra/) * [Active Topics](https://wordpress.org/support/plugin/ocean-extra/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ocean-extra/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ocean-extra/reviews/) ## Tags * [error 500](https://wordpress.org/support/topic-tag/error-500/) * 41 replies * 11 participants * Last reply from: [Amit Singh](https://wordpress.org/support/users/apprimit/) * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/oceanwp-elementor-error/page/3/#post-11790243) * Status: resolved