Title: Oddball problems
Last modified: September 10, 2020

---

# Oddball problems

 *  [mrsfalcon](https://wordpress.org/support/users/mrsfalcon/)
 * (@mrsfalcon)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/oddball-problems/)
 * I run Ultimate Member with Chatroll and SSO. Prior to the second-to-last upgrade,
   my chatroll moderators could be easily identified by their ‘cloaks’, aka the 
   background and text color of their user name, which was applied with CSS on the
   Chatroll side. While they retained their rights after the upgrade, many of them
   lost their colors. This made it harder for users to identify them, especially
   during a very fast-moving chat.
 * After some testing, I finally determined that their user profiles now need to
   have a website address under ‘user contact info’ in WordPress. This is a simple
   enough fix, but still surprising given that it wasn’t an issue until the second-
   to-last upgrade.
 * I’ve also had problems removing a couple of roles left by plugins that I removed.
   For example, I checked out a plugin called ‘Joy of Text’. I created an associated
   UM role and a couple of users for it, tested it, and decided I didn’t want it.
   However, I can’t get rid of the role in UM. If anyone has any feedback on that,
   please let me know.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [justdave](https://wordpress.org/support/users/justdave/)
 * (@justdave)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/oddball-problems/#post-13391052)
 * The only thing off your list there that I can probably help you debug is getting
   rid of that role. What happens when you try to get rid of it? Does it cause an
   error? Does it just go through the motions like it’s getting rid of it but then
   it’s still there?
 *  Thread Starter [mrsfalcon](https://wordpress.org/support/users/mrsfalcon/)
 * (@mrsfalcon)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/oddball-problems/#post-13408402)
 * I apologize for getting back to you so late – I’m working out of town right now,
   so more remote than usual! When I go into ‘User Roles’, two users give me an 
   edit option, but no delete option. Digging a little more, I’m thinking that these
   are wordpress user roles and not applied through UM.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Oddball problems’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [mrsfalcon](https://wordpress.org/support/users/mrsfalcon/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/oddball-problems/#post-13408402)
 * Status: not a support question