Title: Offline Chat
Last modified: May 22, 2022

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# Offline Chat

 *  Resolved [jimk1416](https://wordpress.org/support/users/jimk1416/)
 * (@jimk1416)
 * [4 years ago](https://wordpress.org/support/topic/offline-chat/)
 * In settings I have operating hours entered. If all operators are offline the 
   chat box displays the offline status “we are currently offline” but it does not
   display the offline message like the preview.
    It’s confusing because under the
   We are currently offline it reads “Hi there If you need any assistance, I’m always
   here.”
    -  This topic was modified 4 years ago by [jimk1416](https://wordpress.org/support/users/jimk1416/).
    -  This topic was modified 4 years ago by [jimk1416](https://wordpress.org/support/users/jimk1416/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [jimk1416](https://wordpress.org/support/users/jimk1416/)
 * (@jimk1416)
 * [4 years ago](https://wordpress.org/support/topic/offline-chat/#post-15667696)
 * OK so I see the message about emailing when offline does not appear until the
   visitor actually starts a chat.
 *  Plugin Support [kamiltidio](https://wordpress.org/support/users/kamiltidio/)
 * (@kamiltidio)
 * [4 years ago](https://wordpress.org/support/topic/offline-chat/#post-15669525)
 * `Hi!
 * Thank you for reaching out to Tidio Support.
    Yes, you’re right. The offline 
   message will appear if a customer tries to contact you via the chat when you’re
   offline.
 * Feel free to reach out to us in case of any further questions 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Offline Chat’ is closed to new replies.

 * ![](https://ps.w.org/tidio-live-chat/assets/icon-256x256.gif?rev=3465139)
 * [Tidio – Live Chat & AI Chatbots](https://wordpress.org/plugins/tidio-live-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/tidio-live-chat/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/tidio-live-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/tidio-live-chat/reviews/)

## Tags

 * [Offline](https://wordpress.org/support/topic-tag/offline/)

 * 2 replies
 * 2 participants
 * Last reply from: [kamiltidio](https://wordpress.org/support/users/kamiltidio/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/offline-chat/#post-15669525)
 * Status: resolved