Title: Offline message error
Last modified: August 31, 2016

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# Offline message error

 *  Resolved [nickanthony91](https://wordpress.org/support/users/nickanthony91/)
 * (@nickanthony91)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/offline-message-error/)
 * Hi, I’m experiencing some trouble with Yith Live Chat Premium. The chat works
   fine whenever I’m online, but as soon as someones tries to send a message when
   I’m offline, he or she gets the following error: ‘Something went wrong. Please
   try again’ I checked if everything is configured properly, and this should be
   the case. Hope to get your support on this.
 * [https://wordpress.org/plugins/yith-live-chat/](https://wordpress.org/plugins/yith-live-chat/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [nickanthony91](https://wordpress.org/support/users/nickanthony91/)
 * (@nickanthony91)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/offline-message-error/#post-7310895)
 * Anybody home!?
 *  Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * (@yithemes)
 * [10 years ago](https://wordpress.org/support/topic/offline-message-error/#post-7310909)
 * Hi,
    Try to install “WP SMTP” because there could be a blockage by your hosting
   provider.
 *  Thread Starter [nickanthony91](https://wordpress.org/support/users/nickanthony91/)
 * (@nickanthony91)
 * [10 years ago](https://wordpress.org/support/topic/offline-message-error/#post-7310910)
 * Solved! Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Offline message error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/yith-live-chat_c6e6f3.svg)
 * [YITH Live Chat](https://wordpress.org/plugins/yith-live-chat/)
 * [Support Threads](https://wordpress.org/support/plugin/yith-live-chat/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/yith-live-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/yith-live-chat/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [nickanthony91](https://wordpress.org/support/users/nickanthony91/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/offline-message-error/#post-7310910)
 * Status: resolved