Title: Offline message require name
Last modified: May 18, 2018

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# Offline message require name

 *  Resolved [scott_ease](https://wordpress.org/support/users/scott_ease/)
 * (@scott_ease)
 * [8 years ago](https://wordpress.org/support/topic/offline-message-require-name/)
 * I’d like require input of name when leaving offline message. On general setting
   page, I deleted ‘Guest’ from ‘Default visitor name’, but it came back after I
   click save settings.
    How to require name and email when sending offline message?
   Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [jarekcodecabin](https://wordpress.org/support/users/jarekcodecabin/)
 * (@jarekcodecabin)
 * [8 years ago](https://wordpress.org/support/topic/offline-message-require-name/#post-10348269)
 * Hi there,
 * Thank you for getting in touch with us and apologize for the delay in response.
 * Name and email input fields in offline message are required by default. When 
   one of those fields is empty popup warning should open.
 * By default Default visitor name field saves default value Guest if the field 
   is empty. If you would like to remove default name you need to change one line
   in wp-live-chat-support.php file. Please let me know if you are comfortable with
   PHP so I’ll send you changes you need.
 * Thank you for your time in this.
 * Best regards,
    Jarek
 *  Thread Starter [scott_ease](https://wordpress.org/support/users/scott_ease/)
 * (@scott_ease)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/offline-message-require-name/#post-10381018)
 * As a workaround, I changed ‘Default visitor name’ from ‘Guest’ to ‘Name’ on general
   setting page.
    You may post the change if you would like to. I can handle code
   hacking. Thank you.
    -  This reply was modified 7 years, 11 months ago by [scott_ease](https://wordpress.org/support/users/scott_ease/).
 *  [jarekcodecabin](https://wordpress.org/support/users/jarekcodecabin/)
 * (@jarekcodecabin)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/offline-message-require-name/#post-10385934)
 * Hi there,
 * Could you please confirm that you need those changes in plugin file? Please note
   that you will lost all changes after next plugin release.
 * Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Offline message require name’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [jarekcodecabin](https://wordpress.org/support/users/jarekcodecabin/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/offline-message-require-name/#post-10385934)
 * Status: resolved