Title: Offline Mode Error Last modified: August 21, 2016 --- # Offline Mode Error * Resolved [JCarbohn](https://wordpress.org/support/users/jcarbohn/) * (@jcarbohn) * [11 years, 10 months ago](https://wordpress.org/support/topic/offline-mode-error/) * Hello, * Thanks for revamping this app and making it an active project again. I am getting the same issue I had with the other project. It connects to my database just fine, however when I try and turn it online from offline mode, it switches back to offline mode after hitting the save settings button. * [https://wordpress.org/plugins/key4ce-osticket-bridge/](https://wordpress.org/plugins/key4ce-osticket-bridge/) Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/offline-mode-error/page/2/?output_format=md) [→](https://wordpress.org/support/topic/offline-mode-error/page/2/?output_format=md) * Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/) * (@mtiggelaar) * [11 years, 10 months ago](https://wordpress.org/support/topic/offline-mode-error/#post-5095276) * Hello, * That makes sense as we didn’t modify or check the online/offline mode from the original plugin. * Whenever you switched to offline mode did it say it’s offline in osticket scp? * If so you can try and switching it back on there. I will try and make a fix for the offline mode shortly. (current;ly scheduled to clean up code, which this kind of things will be dedected). * Regards, Marco * Thread Starter [JCarbohn](https://wordpress.org/support/users/jcarbohn/) * (@jcarbohn) * [11 years, 10 months ago](https://wordpress.org/support/topic/offline-mode-error/#post-5095385) * Hello Marco, * The status of osticket in the scp admin panel is currently set to online. When I was trying to change the setting from offline to online in the plugin settings, it wouldn’t leave offline mode. * I hope this answers your question. * Thread Starter [JCarbohn](https://wordpress.org/support/users/jcarbohn/) * (@jcarbohn) * [11 years, 10 months ago](https://wordpress.org/support/topic/offline-mode-error/#post-5095586) * Hi Marco, * Any update on this? * Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/) * (@mtiggelaar) * [11 years, 10 months ago](https://wordpress.org/support/topic/offline-mode-error/#post-5095587) * Yes, * The issue seems to be due to another SMTP field bug. Both of them have been fixed. * Tomorrow we have scheduled to clean up the plugins code –> after which we will push out v1.1.2 (so within 24 hours you should receive a plugin update notification if everything goes to plan). * Regards, Marco * Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/) * (@mtiggelaar) * [11 years, 10 months ago](https://wordpress.org/support/topic/offline-mode-error/#post-5095591) * Hello, * I have tested and confirmed this issue is fixed (working) on 1.1.2 Please update and let me know if you still encounter any issues. * Regards, Marco * [Tennant](https://wordpress.org/support/users/tennant/) * (@tennant) * [11 years, 10 months ago](https://wordpress.org/support/topic/offline-mode-error/#post-5095594) * I’m currently using Version 1.1.2 for the plugin and Version 1.9.2 of osTicket. Still having the offline issue. * Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/) * (@mtiggelaar) * [11 years, 10 months ago](https://wordpress.org/support/topic/offline-mode-error/#post-5095595) * Hello, * Can you turn on debugging or provide us with some access details? * As in our development (default wordpress) and active (own sites) environments we tested and confirmed offline/ online switch worked for us. * So i assume there’s a conflict with some other active function in your specific site (question is what is conflicting :-)) * Regards, Marco * [Tennant](https://wordpress.org/support/users/tennant/) * (@tennant) * [11 years, 10 months ago](https://wordpress.org/support/topic/offline-mode-error/#post-5095596) * Add my skype: vTwist3r and we can chat there via IM to speedline what’s going on! 🙂 * Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/) * (@mtiggelaar) * [11 years, 10 months ago](https://wordpress.org/support/topic/offline-mode-error/#post-5095597) * Alrighty, * It’s already late here, so i will be going off to bed very soon. However i will add you tomorrow and continue this convo by skype. * [Tennant](https://wordpress.org/support/users/tennant/) * (@tennant) * [11 years, 10 months ago](https://wordpress.org/support/topic/offline-mode-error/#post-5095598) * Sounds good * Thread Starter [JCarbohn](https://wordpress.org/support/users/jcarbohn/) * (@jcarbohn) * [11 years, 10 months ago](https://wordpress.org/support/topic/offline-mode-error/#post-5095599) * This is still giving me issues too. * Just trying to flip it to Offline to Online isn’t happening still. * Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/) * (@mtiggelaar) * [11 years, 10 months ago](https://wordpress.org/support/topic/offline-mode-error/#post-5095601) * Hello, * The issue with Tennant has been diagnosed and turned out to relate to the prefix’s * Our plugin assumes default prefix ( ost_ and wp_ ) * We are currently working on integrating the DB Prefixes into our plugin (it might take a couple of days however as there’s alot of modifications to be made). * Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/) * (@mtiggelaar) * [11 years, 10 months ago](https://wordpress.org/support/topic/offline-mode-error/#post-5095607) * Alright guys, * Your offline issues should be sorted now. prefix capability has just been added to 1.1.3 which should sort your problems. * Incase you do not know what your prefix is please check your osticket –> includes– > ost-config.php * there should be a: `define('TABLE_PREFIX','ost_');` * where in this example ost_ is our prefix we will fill in (default value). cpanel seems to make osti_ * Please let me know if this fixes both your issues (i have tested it for Tennant) * Regards, Marco * Thread Starter [JCarbohn](https://wordpress.org/support/users/jcarbohn/) * (@jcarbohn) * [11 years, 10 months ago](https://wordpress.org/support/topic/offline-mode-error/#post-5095616) * I was able to make a connection. Thanks for all the hard work. * [ianmac44](https://wordpress.org/support/users/ianmac44/) * (@ianmac44) * [11 years, 10 months ago](https://wordpress.org/support/topic/offline-mode-error/#post-5095619) * Have this effect having updated to 1.1.4 – so as I understand the plugin does not pick up table prefix from wp-config.php & I have to change that myself? Will that not be overwritten when I update the plugin in future? Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/offline-mode-error/page/2/?output_format=md) [→](https://wordpress.org/support/topic/offline-mode-error/page/2/?output_format=md) The topic ‘Offline Mode Error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/key4ce-osticket-bridge_dddede.svg) * [Key4ce osTicket Bridge](https://wordpress.org/plugins/key4ce-osticket-bridge/) * [Frequently Asked Questions](https://wordpress.org/plugins/key4ce-osticket-bridge/#faq) * [Support Threads](https://wordpress.org/support/plugin/key4ce-osticket-bridge/) * [Active Topics](https://wordpress.org/support/plugin/key4ce-osticket-bridge/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/key4ce-osticket-bridge/unresolved/) * [Reviews](https://wordpress.org/support/plugin/key4ce-osticket-bridge/reviews/) * 17 replies * 4 participants * Last reply from: [ianmac44](https://wordpress.org/support/users/ianmac44/) * Last activity: [11 years, 10 months ago](https://wordpress.org/support/topic/offline-mode-error/page/2/#post-5095621) * Status: resolved