Title: One or more images missing
Last modified: August 9, 2021

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# One or more images missing

 *  Resolved [mschmale](https://wordpress.org/support/users/mschmale/)
 * (@mschmale)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/one-image-missing/)
 * Hi,
 * Unfortunately, there are often one or more images missing.
 * This image cannot be found:
 * `https://.../wp-content/uploads/sb-instagram-feed-images/..._nfull.jpg`
 * But this image (the same but in low quality) can:
 * `https://.../wp-content/uploads/sb-instagram-feed-images/..._nlow.jpg`
 * For some reason, this only happens to some of 6 images in my feed. Not always
   at the same position.
 * What do I have to do to fix this?
 *     ```
       WordPress Version: 5.8
       PHP Version: 7.4.22
       Smash Balloon Instagram Feed: 2.9.2
       ```
   
 * Thanks & regards,
    Mark
    -  This topic was modified 4 years, 10 months ago by [mschmale](https://wordpress.org/support/users/mschmale/).
    -  This topic was modified 4 years, 10 months ago by [mschmale](https://wordpress.org/support/users/mschmale/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [efegea](https://wordpress.org/support/users/efegea/)
 * (@efegea)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/one-image-missing/#post-14754845)
 * This is happening to me too.
 * Also, I get many times an error “the feed can’t be updated” with this message:
 * >  **http_request_failed – cURL error 7: Failed to connect to graph.facebook.
   > com port 443: Connection timed out**
    -  This reply was modified 4 years, 10 months ago by [efegea](https://wordpress.org/support/users/efegea/).
    -  This reply was modified 4 years, 10 months ago by [efegea](https://wordpress.org/support/users/efegea/).
 *  Plugin Support [Smash Balloon Manuel](https://wordpress.org/support/users/mescobar/)
 * (@mescobar)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/one-image-missing/#post-14758312)
 * Hi [@mschmale](https://wordpress.org/support/users/mschmale/),
 * Thank you for reaching out to us for assistance. Please try deleting the plugin
   cache by navigating to _Instagram feed > Customize > scroll to the Misc section
   > click the buttons “**Reset Resized Images**” and “**Clear Backup Cache**“. _
 * If that does not work please contact us using our support form [here](https://smashballoon.com/instagram-feed/support/)
   and share your system information so we can troubleshoot this further.
 * Hey [@efegea](https://wordpress.org/support/users/efegea/),
 * The error you are getting is not related to the issue [@mschmale](https://wordpress.org/support/users/mschmale/)
   is having; The cURL error 7 usually means that your server may have restrictions
   on connecting to Instagram API; if this is happening while you try to connect
   your account to the plugin, please try again after 10 minutes as this can be 
   a temporary Instagram issue.
 * If this doesn’t resolve the problem or it’s intermittent, try contacting your
   host and mentioning that you see this error when connecting to the Instagram 
   API like this example: error http_request_failed – cURL error 7: Failed to connect
   to api.instagram.com port 443 Connection timed out when trying to make remote
   connections to api.instagram.com/. Our plugin requires an unrestricted connection
   to graph.facebook.com, api.instagram.com, and graph.instagram.com to work properly.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘One or more images missing’ is closed to new replies.

 * ![](https://ps.w.org/instagram-feed/assets/icon-256x256.png?rev=2700807)
 * [Smash Balloon Social Photo Feed – Easy Social Feeds Plugin](https://wordpress.org/plugins/instagram-feed/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/instagram-feed/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/instagram-feed/)
 * [Active Topics](https://wordpress.org/support/plugin/instagram-feed/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/instagram-feed/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/instagram-feed/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Smash Balloon Manuel](https://wordpress.org/support/users/mescobar/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/one-image-missing/#post-14758312)
 * Status: resolved