Title: Ongoing connection issues
Last modified: January 20, 2022

---

# Ongoing connection issues

 *  [PeteGeek](https://wordpress.org/support/users/petegeek/)
 * (@petegeek)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/ongoing-connection-issues/)
 * Disconnects from feeds randomly or during updates requiring reconnection.
    Will
   look for a replacement plugin. Wastes everyones time having to reconnect accounts
   3-4 times a year again.

Viewing 1 replies (of 1 total)

 *  Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/ongoing-connection-issues/#post-15274066)
 * Hi [@petegeek](https://wordpress.org/support/users/petegeek/),
 * I’m so sorry to hear of the issue here. We did unfortunately experience a bug
   in a recent update which caused the account connection to break for some users.
   We promptly fixed this in an update, but it did negatively affect some people.
   We really apologize about this, and have learned from the issue to further improve
   our QA testing process to ensure it doesn’t happen again.
 * If you have experienced other occasions of your account needing to be reconnected
   then unfortunately that is likely caused by Instagram/Facebook invalidating your
   access token, which they can do occasionally due to changes in your account, 
   or other factors. Unfortunately, this is outside of our control and the same 
   issue would occur with other plugins too. How often this happens varies from 
   account to account though, as for the vast majority of our users they will never
   need to reconnect.
 * We do have ways to mitigate the effects of this though if it does happen. We 
   have a backup cache which will display a backup version of your feed so it still
   appears on your website, we have an integration with the WordPress “Site Health”
   tool, and the plugin can also send out email notifications to let you know if
   you need to reconnect.
 * I apologize again for any inconvenience caused, and do appreciate you using the
   plugin and taking the time to leave us a review.
 * John

Viewing 1 replies (of 1 total)

The topic ‘Ongoing connection issues’ is closed to new replies.

 * ![](https://ps.w.org/instagram-feed/assets/icon-256x256.png?rev=2700807)
 * [Smash Balloon Social Photo Feed – Easy Social Feeds Plugin](https://wordpress.org/plugins/instagram-feed/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/instagram-feed/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/instagram-feed/)
 * [Active Topics](https://wordpress.org/support/plugin/instagram-feed/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/instagram-feed/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/instagram-feed/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/ongoing-connection-issues/#post-15274066)