Title: Ooops! It Appears JavaScript Didn’t Load
Last modified: December 7, 2022

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# Ooops! It Appears JavaScript Didn’t Load

 *  Resolved [Amy](https://wordpress.org/support/users/stanthonyholidaycottages/)
 * (@stanthonyholidaycottages)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/ooops-it-appears-javascript-didnt-load/)
 * Hi,
    Monster Insights has suddenly stopped working for one of two websites we
   have. In WordPress, the following message displays for Monster Insights:
 *     ```
       Ooops! It Appears JavaScript Didn’t Load
       There seems to be an issue running JavaScript on your website, which MonsterInsights is crafted in to give you the best experience possible.
   
       If you are using an ad blocker, please disable or whitelist the current page to load MonsterInsights correctly.
   
       Script error.
       Copy the error message above and paste it in a message to the MonsterInsights support team.
   
       Resolve This Issue
       ```
   
 * Why has this happened to one website and not the other? How do I fix this?
 * Thanks in advance!
 * Amy
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fooops-it-appears-javascript-didnt-load%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [Michelle D.](https://wordpress.org/support/users/devmich/)
 * (@devmich)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/ooops-it-appears-javascript-didnt-load/#post-16276109)
 * Hi [@stanthonyholidaycottages](https://wordpress.org/support/users/stanthonyholidaycottages/),
 * Thanks for reaching out. I’m sorry about the trouble here.
 * If you log into your website in an incognito/private browsing window of your 
   web browser, and attempt to access your reports that way, does the same issue
   occur?
 * If you continue to experience the same error, our team would be happy to take
   a closer look if you could reach out to us at [https://www.monsterinsights.com/lite-support/](https://www.monsterinsights.com/lite-support/).
 * Thanks so much!
 *  Thread Starter [Amy](https://wordpress.org/support/users/stanthonyholidaycottages/)
 * (@stanthonyholidaycottages)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/ooops-it-appears-javascript-didnt-load/#post-16281155)
 * Hi Michelle,
 * Yes the same error still occurs even if I use an incognito browser.
 * I will use the support link you’ve suggested.
 * Thanks,
 * Amy
 *  [cwaite](https://wordpress.org/support/users/cwaite/)
 * (@cwaite)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/ooops-it-appears-javascript-didnt-load/#post-16657259)
 * Hi
 * I have the same issue. Was there a fix for this?
 * Regards
   Colin
 *  Thread Starter [Amy](https://wordpress.org/support/users/stanthonyholidaycottages/)
 * (@stanthonyholidaycottages)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/ooops-it-appears-javascript-didnt-load/#post-16662139)
 * Hi Colin,
 * I contacted MonterInsights via the above link from Michelle D and they were able
   to fix the issue for me.
 * Regards,
 * Amy
 *  [cwaite](https://wordpress.org/support/users/cwaite/)
 * (@cwaite)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/ooops-it-appears-javascript-didnt-load/#post-16662160)
 * Hi Amy
 * Great thanks, I’ll contact them as suggested.
 * Regards
   Colin
 *  Plugin Support [Michelle D.](https://wordpress.org/support/users/devmich/)
 * (@devmich)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/ooops-it-appears-javascript-didnt-load/#post-16662627)
 * Hi [@cwaite](https://wordpress.org/support/users/cwaite/),
 * I’m sorry for the trouble here!
 * As [@stanthonyholidaycottages](https://wordpress.org/support/users/stanthonyholidaycottages/)
   mentioned, we’re happy to help investigate the JavaScript error if you could 
   reach out to us. We recently updated our link to [https://www.monsterinsights.com/get-help/](https://www.monsterinsights.com/get-help/)
 * Thanks so much!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Ooops! It Appears JavaScript Didn’t Load’ is closed to new replies.

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 * 6 replies
 * 3 participants
 * Last reply from: [Michelle D.](https://wordpress.org/support/users/devmich/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/ooops-it-appears-javascript-didnt-load/#post-16662627)
 * Status: resolved