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Hi @austinblu

To help us manage our support threads efficiently, we typically mark threads as resolved once they become inactive so we can focus on tickets that require immediate attention.

As mentioned in my previous reply on the original thread, if you have any further questions or concerns, you’re always welcome to reopen it by changing the status to “Not Resolved” from the sidebar (please make sure you’re logged in when doing so).

For now, I’ll close this current thread, and I’ve reopened the original one so we can continue the conversation there without splitting the discussion.