Title: Oops something went wrong
Last modified: December 10, 2021

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# Oops something went wrong

 *  Resolved [sprocker](https://wordpress.org/support/users/sprocker/)
 * (@sprocker)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/oops-something-went-wrong-53/)
 * Hi, I have added your plugin for a client as it seems great!
 * Everything works great on my PC/Phone etc when logged on with their username 
   and password but on their computer when they click Add Location they are getting
   the message
 * Oops! Something went wrong.
    This page didn’t load Google Maps correctly. See
   the JavaScript console for technical details.
 * Any ideas what they need to do to get this to work on their PC?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [stevendebeer](https://wordpress.org/support/users/stevendebeer/)
 * (@stevendebeer)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/oops-something-went-wrong-53/#post-15156603)
 * Hi [@sprocker](https://wordpress.org/support/users/sprocker/),
 * Thank you so much for getting in touch, we really appreciate your time.
 * Just to confirm, this is specifically when adding a marker? If so, it seems like
   you will need to ensure all the required APIs are enabled for the API key you
   are making use of such as Geocoding, Places, Maps JavaScript, and Directions 
   which can all be enabled via the Google Cloud Console.
 * Please refer to our website for exact instructions on hot ensure your API key
   is correctly set up.
 * Kindest Regards,
    Steven
 *  Thread Starter [sprocker](https://wordpress.org/support/users/sprocker/)
 * (@sprocker)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/oops-something-went-wrong-53/#post-15157302)
 * Yes – but only at the client’s office on their computers – works perfectly fine
   on my computer.
 * Any idea on why it would not be working just for them?
 *  [stevendebeer](https://wordpress.org/support/users/stevendebeer/)
 * (@stevendebeer)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/oops-something-went-wrong-53/#post-15172197)
 * Hi [@sprocker](https://wordpress.org/support/users/sprocker/),
 * Thank you so much for getting back to me.
 * Might I kindly ask if your client has perhaps tried a different browser or has
   cleared the cache in their browser?
 * What could be occurring is that their browser is cached and showing old website
   data instead of the new data.
 * Additionally, feel free to get in touch with us directly via our website as one
   of our agents would be happy to take a closer look.
 * Kindest Regards,
    Steven De Beer
 *  Thread Starter [sprocker](https://wordpress.org/support/users/sprocker/)
 * (@sprocker)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/oops-something-went-wrong-53/#post-15176089)
 * could this be a role based thing – can’t get the location to save unless I change
   their role to Administrator?!?
 *  [stevendebeer](https://wordpress.org/support/users/stevendebeer/)
 * (@stevendebeer)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/oops-something-went-wrong-53/#post-15179457)
 * Hi [@sprocker](https://wordpress.org/support/users/sprocker/),
 * Thank you so much for getting back to me.
 * The error you previously mentioned usually has nothing to do with the user role
   and more specifically, the user role permissions setting in WP Google Maps simply
   prevents certain roles from accessing the map editor whereas in this case, the
   map editor is accessible but seem to be receiving a normal API error which is
   only given by a failed API request and user roles do not affect this.
 * With that said, kindly get in touch with us directly via our website as one of
   our agents will be more than happy to take a much closer look into what is occurring
   here.
 * Kindest Regards,
    Steven De Beer

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Oops something went wrong’ is closed to new replies.

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## Tags

 * [javascript](https://wordpress.org/support/topic-tag/javascript/)

 * 5 replies
 * 2 participants
 * Last reply from: [stevendebeer](https://wordpress.org/support/users/stevendebeer/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/oops-something-went-wrong-53/#post-15179457)
 * Status: resolved