Title: Open Access Errors
Last modified: April 23, 2024

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# Open Access Errors

 *  Resolved [dsc462](https://wordpress.org/support/users/dsc462/)
 * (@dsc462)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/open-access-errors/)
 * We operate under a multisite environment and when a course is not set to open
   access, it takes users to a Sensei log-in page that nobody has the credentials
   for. It will always lead to “Incorrect Login Details.”
 * Is there any way to get rid of this page or put our own SSO in place of it?
 * Ideally we would set the course to open access. However, we imported this course
   and for some reason clicking on open access leads to this error:
 * Updating failed. Could not update the meta value of _genesis_hide_title in database.
 * It would be great if you could provide solutions or workarounds for this.
 * I have tried switching between classic and block editor. When using classic, 
   I cannot find the option to enable Open Access. I have also tried switching themes
   but this did not work either.
 * Truly appreciate any insight you could provide!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fopen-access-errors%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [Joash (a11n)](https://wordpress.org/support/users/joashrajin/)
 * (@joashrajin)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/open-access-errors/#post-17712365)
 * Hi there, [@dsc462](https://wordpress.org/support/users/dsc462/)!
 * > It will always lead to “Incorrect Login Details.”
   > Is there any way to get rid of this page or put our own SSO in place of it?
 * That is interesting. I looks like this could be due to the setup on the site.
   We do not recommend SSO plugins with Sensei, since that generally causes issues
   with the login functionality.
 * > Ideally we would set the course to open access. However, we imported this course
   > and for some reason clicking on open access leads to this error:
   > Updating failed. Could not update the meta value of _genesis_hide_title in 
   > database.
 * It looks like you’re using the Genesis theme, so to ensure this is not happening
   due to a conflict with your theme, can you try conflict testing?
 * Here is how you can do it: [https://woocommerce.com/document/how-to-test-for-conflicts/](https://woocommerce.com/document/how-to-test-for-conflicts/)
 * Let us know how it goes!
 *  Thread Starter [dsc462](https://wordpress.org/support/users/dsc462/)
 * (@dsc462)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/open-access-errors/#post-17713208)
 * Hi Joash,
 * Thank you so much for your quick response. We have tested for conflict regarding
   these issues. On a similar import in a different environment, no such error occurs
   and we can select open access and save with no issues. On the site with the error,
   when we switch to a non-Genesis theme, the error simply changes to:
 * **Updating failed. Could not update the meta value of _course_featured in database.**
 * Which is interesting because we have not changed the course featured value for
   any course.
 * Regarding your recommendation for not using SSO, we are using this as part of
   an educational institution with thousands of users, so this is not an option.
   Is there a way to at least prevent that login screen from showing up especially
   since we are unlikely to have local accounts/login. (Like maybe instead of the
   login screen, it shows up as an error such as “You must be logged in to take 
   this course” OR Maybe it redirects the user to our login instead?) Seeing this
   login screen is sure to confuse our clients and users.
 *  Plugin Support [Joash (a11n)](https://wordpress.org/support/users/joashrajin/)
 * (@joashrajin)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/open-access-errors/#post-17722915)
 * Thanks for the update, [@dsc462](https://wordpress.org/support/users/dsc462/)
 * > On the site with the error, when we switch to a non-Genesis theme, the error
   > simply changes to […]
 * Interesting. Something specific to this site seems to be causing the error. Other
   than changing the theme, it would be worth testing if this error also happens
   when no plugins are enabled (besides Sensei).
 * > Regarding your recommendation for not using SSO, we are using this as part 
   > of an educational institution with thousands of users, so this is not an option
 * You can override the default login functionality by customizing this page on 
   a [Child Theme](https://wordpress.com/support/themes/child-themes/): [https://github.com/Automattic/sensei/blob/trunk/templates/user/login-form.php](https://github.com/Automattic/sensei/blob/trunk/templates/user/login-form.php)
   
   That would need to be done by copying it to [YourChildThemeNameHere]/sensei/user/
   login-form.php
 * Customizing that would extend out of our scope of support, so if you need assistance
   with making changes to it, you can try [https://jobs.wordpress.net/](https://jobs.wordpress.net/)
   or [https://jetpack.pro/](https://jetpack.pro/) if you need help
 *  Thread Starter [dsc462](https://wordpress.org/support/users/dsc462/)
 * (@dsc462)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/open-access-errors/#post-17729150)
 * Hi Joash,
 * Thank you so much for the information regarding the customization of a child 
   theme. I truly appreciate your detailed response.
 * We have multiple themes installed and it might be difficult to add this custom
   to each one. Would it be possible for our team to implement a custom php solution
   that covers all themes in one go?
 * Additionally, we wanted to inquire about support for paid users. Would you have
   any idea what licensing looks like for multisite environments and if the support
   that comes with that could help us with this issue?
 *  Plugin Support [Joash (a11n)](https://wordpress.org/support/users/joashrajin/)
 * (@joashrajin)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/open-access-errors/#post-17734837)
 * You’re very welcome, [@dsc462](https://wordpress.org/support/users/dsc462/)!
 * > We have multiple themes installed and it might be difficult to add this custom
   > to each one. Would it be possible for our team to implement a custom php solution
   > that covers all themes in one go?
 * We have not tested that exact use case, but with customisation, almost anything
   can be done.
 * > Additionally, we wanted to inquire about support for paid users. Would you 
   > have any idea what licensing looks like for multisite environments and if the
   > support that comes with that could help us with this issue?
 * For multisites, we recommend the [Agency plan](https://senseilms.com/pricing/)
   which allows for Sensei to be used on 20 sites. If you need more than that, our
   team can look into a custom solution for you.
 * With regards to whether our support team can help with these issues, it would
   be worth checking our [Support Policy](https://senseilms.com/documentation/support-policy/)
   first. Looking at the customization required, that would extend out of scope,
   but issues with Sensei itself (when other plugins/themes are disabled) will be
   covered.
 *  Plugin Support [Jay](https://wordpress.org/support/users/bluejay77/)
 * (@bluejay77)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/open-access-errors/#post-17757854)
 * Hi there,
 * It has been a while since we have heard from you, so I’m marking this topic as
   resolved.
 * But if you have any further questions or need some more help, you’re welcome 
   to reply here or open another thread.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Open Access Errors’ is closed to new replies.

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## Tags

 * [genesis](https://wordpress.org/support/topic-tag/genesis/)

 * 6 replies
 * 3 participants
 * Last reply from: [Jay](https://wordpress.org/support/users/bluejay77/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/open-access-errors/#post-17757854)
 * Status: resolved