Title: Operating problems Last modified: February 12, 2026 --- # Operating problems * Resolved [sigwinstonwolf](https://wordpress.org/support/users/sigwinstonwolf/) * (@sigwinstonwolf) * [3 months, 1 week ago](https://wordpress.org/support/topic/operating-problems/) * Hi, the plugin has always worked fine. This morning, we have some problems (see screenshot). It’s giving me strange errors, but I can’t find anything in the WordPress or server logs. * The only thing I did this morning: edited two pages that were already present in the knowledge base and updated the related sources. * Can you help me? * Here’s what happens when I click on test streaming. Until yesterday, everything was green: [https://ibb.co/rB79sM7](https://ibb.co/rB79sM7) * This is what I see when I click on the debugging bar. [https://ibb.co/TDmcMFgc](https://ibb.co/TDmcMFgc) * The chat as it was until this morning (you can also see the error that appears now, before I refreshed the page with F5) [https://ibb.co/hRB2dfqx](https://ibb.co/hRB2dfqx) * This is how I see the chat now [https://ibb.co/RkvkRhmv](https://ibb.co/RkvkRhmv) - This topic was modified 3 months, 1 week ago by [sigwinstonwolf](https://wordpress.org/support/users/sigwinstonwolf/). - This topic was modified 3 months, 1 week ago by [sigwinstonwolf](https://wordpress.org/support/users/sigwinstonwolf/). Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * (@m4xw3ll) * [3 months, 1 week ago](https://wordpress.org/support/topic/operating-problems/#post-18819301) * hi [@sigwinstonwolf](https://wordpress.org/support/users/sigwinstonwolf/), * All of these are unrelated issues. Without being able to see your website and the sources being loaded or errors in dev console I can really only guess. * Its clear your CSS file isnt loading, which is why the chatbot UI looks like that. I’d guess there might be more files not loading as well. * Have you tried clearing all cache in your website including preloaded CSS. A few versions ago there was an update to all of the css IDs and class selectors. * Thread Starter [sigwinstonwolf](https://wordpress.org/support/users/sigwinstonwolf/) * (@sigwinstonwolf) * [3 months, 1 week ago](https://wordpress.org/support/topic/operating-problems/#post-18819312) * I know this may sound very strange, but I already had this issue a few days ago and couldn’t figure out the cause. So I restored a site backup, and everything started working properly again—until this morning. * The only thing I did today was modify a couple of sources that were already present in the KB and update it. It seems like something gets triggered at a certain point. None of these errors were present on the site just a few hours ago. * I’m not using any caching plugins. The Chrome DevTools console doesn’t report any errors—usually, if a CSS file fails to load, the console shows it. I’m using MxChat version 2.6.1, but even after updating to the latest version, the issue persists. * If you’d like, I can create an access account for the site, but I need to send the credentials to you privately. * DevConsole screenshot: [https://ibb.co/4zYwP4D](https://ibb.co/4zYwP4D) - This reply was modified 3 months, 1 week ago by [sigwinstonwolf](https://wordpress.org/support/users/sigwinstonwolf/). - This reply was modified 3 months, 1 week ago by [sigwinstonwolf](https://wordpress.org/support/users/sigwinstonwolf/). - This reply was modified 3 months, 1 week ago by [sigwinstonwolf](https://wordpress.org/support/users/sigwinstonwolf/). * Moderator [Support Moderator](https://wordpress.org/support/users/moderator/) * (@moderator) * [3 months, 1 week ago](https://wordpress.org/support/topic/operating-problems/#post-18819366) * > If you’d like, I can create an access account for the site, but I need to send > the credentials to you privately. * [@sigwinstonwolf](https://wordpress.org/support/users/sigwinstonwolf/) Please revoke that access now, your actions could get the@m4xw3ll banned from this site and their plugin closed. * [@m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) _**You need to lose that credentials right now and confirm that you will not log into a user’s site.** _It’s that serious, if you do not do that then your account could be banned and your plugin removed from this site. * Please take this seriously and reply where you confirm. * While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk. * If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums. * Thankfully are other ways to get information you need: - Ask the user to install the Health Check plugin and get the data that way. - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com) log of the user’s web server error log. - Ask the user to create and post a link to their phpinfo(); output. - Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file. - Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site visitors). - Ask the user for the step-by-step directions on how they can reproduce the problem. * You get the idea. * We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline. * When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers. * Thread Starter [sigwinstonwolf](https://wordpress.org/support/users/sigwinstonwolf/) * (@sigwinstonwolf) * [3 months, 1 week ago](https://wordpress.org/support/topic/operating-problems/#post-18819377) * I confirm that I have revoked the credentials created and will not provide them to [@m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * Plugin Support [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * (@m4xw3ll) * [3 months, 1 week ago](https://wordpress.org/support/topic/operating-problems/#post-18819400) * also [@moderator](https://wordpress.org/support/users/moderator/), just to be clear I have not accessed their website and I do not intend to do so. Thank you again and apologies for not being aware. * Plugin Support [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/) * (@m4xw3ll) * [3 months, 1 week ago](https://wordpress.org/support/topic/operating-problems/#post-18819501) * Hi [@sigwinstonwolf](https://wordpress.org/support/users/sigwinstonwolf/), * Here is what I would recommend to do first. I know you mentioned being on 2.6.1, which is rather old version. I believe this occurred while using 2.6.1 and then you tried upgrading after it occurred. Start by deactivating and removing the plugin completely. Then do a fresh install of the most recent version 3.0.6 and take it from there. Uninstalling will not make you lose all of your settings. * Thanks, * Maxwell * Thread Starter [sigwinstonwolf](https://wordpress.org/support/users/sigwinstonwolf/) * (@sigwinstonwolf) * [3 months, 1 week ago](https://wordpress.org/support/topic/operating-problems/#post-18820568) * Hello, I did what you said, but nothing changed. Maybe I should reset all settings and completely delete the KB? Viewing 7 replies - 1 through 7 (of 7 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Foperating-problems%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/mxchat-basic/assets/icon-256x256.png?rev=3267273) * [MxChat - AI Chatbot & Content Generation for WordPress](https://wordpress.org/plugins/mxchat-basic/) * [Frequently Asked Questions](https://wordpress.org/plugins/mxchat-basic/#faq) * [Support Threads](https://wordpress.org/support/plugin/mxchat-basic/) * [Active Topics](https://wordpress.org/support/plugin/mxchat-basic/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mxchat-basic/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mxchat-basic/reviews/) * 11 replies * 3 participants * Last reply from: [sigwinstonwolf](https://wordpress.org/support/users/sigwinstonwolf/) * Last activity: [3 months, 1 week ago](https://wordpress.org/support/topic/operating-problems/#post-18820568) * Status: resolved