Hi @rose18,
Welcome to the WooCommerce forum, and thank you for reaching out. I understand how frustrating it must be to trigger an email resend and not see anything arrive in your inbox—it definitely creates uncertainty, especially when testing your order flow.
This isn’t a known issue with WooCommerce itself. I’ve just tested this on a clean setup, and the Order actions are functioning as expected, with both the customer and admin emails being resent correctly. So this may be something specific to your site configuration.
Could you let us know when this started happening? Was it after a recent update to WooCommerce, your theme, or another plugin?
Also, please share your System Status Report so we can review your site environment. You can find it under WooCommerce → Status → Get system report → then paste it at https://pastebin.com and share the link here.
Once we have that, we’ll be able to guide you through the next steps more accurately.
Looking forward to your reply!
Thread Starter
rose18
(@rose18)
Thank you @lovingbro !
We have found the reason why it’s not working. It is caused by another woocommerce add-on. When we deactivated that add-on, the emails are being sent out from the order actions.
thanks!
Hi @rose18,
Thanks so much for the update! I’m glad to hear you were able to pinpoint the issue. If you don’t mind sharing, which WooCommerce add-on turned out to be the cause? That might help others who run into a similar problem.
If the plugin is a third-party tool not developed or provided by WooCommerce via https://woocommerce.com/de/products/, you may want to reach out to its developers directly so they’re aware and can provide a fix.
I’ll go ahead and mark this thread as resolved. If WooCommerce has been helpful for your store and you’ve appreciated the support, we’d truly appreciate it if you could leave us a quick review here: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new-post
All the best with your store!
