Title: Order data not syncing
Last modified: October 23, 2020

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# Order data not syncing

 *  Resolved [rajeshsentai](https://wordpress.org/support/users/rajeshsentai/)
 * (@rajeshsentai)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/order-data-not-syncing/)
 * Hi,
 * I have installed and configured this plugin as the the deep integration of AC
   was not working. I can see the User is created in contacts in AC but no order
   data is getting syncing from WooCommerce to AC. AM I missing something?
 * Thanks
 * Raj
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Forder-data-not-syncing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 12 replies - 1 through 12 (of 12 total)

 *  Plugin Author [equalserving](https://wordpress.org/support/users/equalserving/)
 * (@equalserving)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/order-data-not-syncing/#post-13573022)
 * Check to be sure that the order has triggered the send event.
 * If you set the trigger to be on the Order Completed event, check to ensure that
   the test order has reached the Completed stage in the order process.
 *  Thread Starter [rajeshsentai](https://wordpress.org/support/users/rajeshsentai/)
 * (@rajeshsentai)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/order-data-not-syncing/#post-13574774)
 * Hi,
 * I have subscribed to all order evens and in the logs I can see the event is triggered.
 * 2020-10-23T13:15:19+00:00 DEBUG order_status_changed isset(opt_in): es_wc_activecampaign_opt_in:
   order_opt_in: no _POST: Array
    (…..
 *  Plugin Author [equalserving](https://wordpress.org/support/users/equalserving/)
 * (@equalserving)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/order-data-not-syncing/#post-13576506)
 * That portion of the log file indicates that the test user did not opt in for 
   emails. Can you check to be sure the test user opts in.
 *  Thread Starter [rajeshsentai](https://wordpress.org/support/users/rajeshsentai/)
 * (@rajeshsentai)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/order-data-not-syncing/#post-13578684)
 * That is interesting as Display Opt-In Field is set to Hidden, Check by default.
   Is that what you mean?
 *  Thread Starter [rajeshsentai](https://wordpress.org/support/users/rajeshsentai/)
 * (@rajeshsentai)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/order-data-not-syncing/#post-13583275)
 * Hi
    is there anything else I am missing here? Thanks
 *  Plugin Author [equalserving](https://wordpress.org/support/users/equalserving/)
 * (@equalserving)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/order-data-not-syncing/#post-13583850)
 * Can you take a screenshot of the plugin configuration page and post it here? 
   Of course, obfuscate the API details.
 *  Thread Starter [rajeshsentai](https://wordpress.org/support/users/rajeshsentai/)
 * (@rajeshsentai)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/order-data-not-syncing/#post-13584464)
 * [https://drive.google.com/file/d/1nWhsZKOjySasMZgyAxjZUjNs5kHxx5pT/view?usp=sharing](https://drive.google.com/file/d/1nWhsZKOjySasMZgyAxjZUjNs5kHxx5pT/view?usp=sharing)
 *  Plugin Author [equalserving](https://wordpress.org/support/users/equalserving/)
 * (@equalserving)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/order-data-not-syncing/#post-13591261)
 * Thanks for sharing the screenshot.
 * You must enable ‘Tag products purchased’ to have the products in the order sent
   to AC.
 *  Thread Starter [rajeshsentai](https://wordpress.org/support/users/rajeshsentai/)
 * (@rajeshsentai)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/order-data-not-syncing/#post-13595642)
 * Hi,
 * Thanks for the response. I have enabled the Tag Products Purchased and also entered#
   NAME#,#SKU# in #NAME#,#SKU# in Purchased Products Additional Tags. I have left
   Purchased Product Tag Prefix as empty as I guess this field is not required. 
   I can see the contact being created in AC with correct tags now. However there
   is no orders data showing in AC.
 *  Plugin Author [equalserving](https://wordpress.org/support/users/equalserving/)
 * (@equalserving)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/order-data-not-syncing/#post-13596729)
 * No other order data is fed to AC from WooCommerce using our plugin.
 *  Thread Starter [rajeshsentai](https://wordpress.org/support/users/rajeshsentai/)
 * (@rajeshsentai)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/order-data-not-syncing/#post-13596820)
 * Ah….I see so you sync only customer data not order data.
 *  Plugin Author [equalserving](https://wordpress.org/support/users/equalserving/)
 * (@equalserving)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/order-data-not-syncing/#post-13597657)
 * Correct.

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘Order data not syncing’ is closed to new replies.

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 * 12 replies
 * 2 participants
 * Last reply from: [equalserving](https://wordpress.org/support/users/equalserving/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/order-data-not-syncing/#post-13597657)
 * Status: resolved