Title: Order email functionality error
Last modified: August 23, 2019

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# Order email functionality error

 *  Resolved [Prashant Dave](https://wordpress.org/support/users/prashantdave1610/)
 * (@prashantdave1610)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/order-email-functionality-error-2/)
 * I am phasing an issue that when customer place order at that time woocommerce
   send them new order email but that email has from address of customer email address
   and my server refuses to send email when from address is not belong to my domain.
   
   Thus email sending fails.
 * Kindly help to solve the problem.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Forder-email-functionality-error-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Dan Wich (MailMechanic)](https://wordpress.org/support/users/mailmechanic/)
 * (@mailmechanic)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/order-email-functionality-error-2/#post-11861737)
 * Could you post your [system status report](https://wordpress.org/support/topic/before-posting-gather-the-following-details/)?
   I’m wondering if a plugin is modifying the from-address, because it should normally
   be sent from the address configured under WooCommerce -> Settings -> Emails.
 *  Plugin Support [Yuki K a11n.](https://wordpress.org/support/users/yukikatayama/)
 * (@yukikatayama)
 * Automattic Happiness Engineer
 * [6 years, 9 months ago](https://wordpress.org/support/topic/order-email-functionality-error-2/#post-11898789)
 * Hi [@prashantdave1610](https://wordpress.org/support/users/prashantdave1610/),
 * Has the email issues been resolved, as we’ve not heard back in awhile. If you
   are still running to issues, I would recommend a theme/plugin conflict test.
 * Let’s make sure this is not a theme or plugin conflict with
 * First, backing up your live site before any testing and updates is highly recommended.
   If you would prefer not to do testing on your live site, first make a back up
   of your site, then create a staging site using this plugin [WP Staging](https://wordpress.org/plugins/wp-staging/).
   This creates a copy of your live site where you can make tests without affecting
   your live site.
 * Temporarily switch your theme to one of our default – Storefront or Twenty Nineteen,
   then deactivate all plugins except for one – WooCommerce. If it shows correctly,
   then it’s a theme or plugin conflict. Reactivating each plugin one at a time,
   then see if the issue pops up again will tell us which plugin is conflicting.
 * Cheers,
    Y
 *  Plugin Support [Yuki K a11n.](https://wordpress.org/support/users/yukikatayama/)
 * (@yukikatayama)
 * Automattic Happiness Engineer
 * [6 years, 8 months ago](https://wordpress.org/support/topic/order-email-functionality-error-2/#post-11934122)
 * Hi!
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.
 * Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Order email functionality error’ is closed to new replies.

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 * 3 replies
 * 3 participants
 * Last reply from: [Yuki K a11n.](https://wordpress.org/support/users/yukikatayama/)
 * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/order-email-functionality-error-2/#post-11934122)
 * Status: resolved