Title: Order email functionality error
Last modified: August 15, 2019

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# Order email functionality error

 *  Resolved [Prashant Dave](https://wordpress.org/support/users/prashantdave1610/)
 * (@prashantdave1610)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/order-email-functionality-error/)
 * When I set the order action to “email invoice/order details to customer” and 
   press update at that time email sent to customer but the email fails to sent 
   because to email address is used customer’s email address instead of admin email
   address.
    My server is not able to detect customer’s email address and email 
   sending failed. What should I do to change the email address from customer’s 
   email address to admin email address?

Viewing 11 replies - 1 through 11 (of 11 total)

 *  Thread Starter [Prashant Dave](https://wordpress.org/support/users/prashantdave1610/)
 * (@prashantdave1610)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/order-email-functionality-error/#post-11835384)
 * Please help as soon as possible because I am going to launch my web store around
   16th august and this issue delays it’s launching.
 *  [cyndik](https://wordpress.org/support/users/cyndik/)
 * (@cyndik)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/order-email-functionality-error/#post-11835419)
 * Why am I receiving messages for every comment that has conversation going right
   now?
 *  Plugin Contributor [Gerhard Potgieter](https://wordpress.org/support/users/kloon/)
 * (@kloon)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/order-email-functionality-error/#post-11837364)
 * [@prashantdave1610](https://wordpress.org/support/users/prashantdave1610/) The
   email invoice/order details to customer option uses the email address of the 
   customer on the order for sending the email. This would be the emails listed 
   here on the order [https://cld.wthms.co/JNbB1a](https://cld.wthms.co/JNbB1a)
 * If you want to send the email to the store admin you need to use the Resend new
   order notification option from the list. This will then send the email to the
   address entered in WooCommerce -> Settings -> Emails -> New Order under the Recipient(
   s) option.
 * If emails are not arriving at all have a read through our Email FAQ which will
   aid in debugging emails not sending issues [https://docs.woocommerce.com/document/email-faq/#section-4](https://docs.woocommerce.com/document/email-faq/#section-4)
 *  Thread Starter [Prashant Dave](https://wordpress.org/support/users/prashantdave1610/)
 * (@prashantdave1610)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/order-email-functionality-error/#post-11837784)
 * [@prashantdave1610](https://wordpress.org/support/users/prashantdave1610/) The
   email invoice/order details to customer option uses the email address of the 
   customer on the order for sending the email. This would be the emails listed 
   here on the order [https://cld.wthms.co/JNbB1a](https://cld.wthms.co/JNbB1a)
   -
   > This is the problem. Woocommerce try to send email with from address of customer
   email address and my server declines to send from that email address. Because
   the customer’s email address is of gmail and my server can not send emails as
   it’s not gmail it is shopitarea.com
 *  Thread Starter [Prashant Dave](https://wordpress.org/support/users/prashantdave1610/)
 * (@prashantdave1610)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/order-email-functionality-error/#post-11844513)
 * Please help to solve the issue.
 *  Thread Starter [Prashant Dave](https://wordpress.org/support/users/prashantdave1610/)
 * (@prashantdave1610)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/order-email-functionality-error/#post-11844517)
 * Problem is that my server refused to send email with from address not belong 
   to my domain. That’s why I need that all email sent with from address of my admin
   email.
    And woocommerce uses customer’s email address as from address and in 
   this case my server refused to send email.
 *  Thread Starter [Prashant Dave](https://wordpress.org/support/users/prashantdave1610/)
 * (@prashantdave1610)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/order-email-functionality-error/#post-11844524)
 * Please hurry as this issue is delaying my web store launching.
 *  Plugin Contributor [Gerhard Potgieter](https://wordpress.org/support/users/kloon/)
 * (@kloon)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/order-email-functionality-error/#post-11844560)
 * [@prashantdave1610](https://wordpress.org/support/users/prashantdave1610/) It
   seems the emoji in the additional text section is the cause of this error. To
   save the settings you can change your settings and just remove the hands up emoji
   before saving and all should save fine.
 * We are busy looking into why the emoji might cause issues for some installations,
   it is likely something to do with the database encoding.
 *  Thread Starter [Prashant Dave](https://wordpress.org/support/users/prashantdave1610/)
 * (@prashantdave1610)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/order-email-functionality-error/#post-11845655)
 * I don’t understand what are you saying.
 * I have checked whole edit order page and not able to find any additional text
   section or any emoji.
 * Please read whole thread carefully because the issue I phase is related to the
   emails.
 * When I try to send email using order actions at that time email sending fails
   as from email address is taken of customer’s email address. It should use admin
   email address.
 * Problem is that customer’s email address is not belong to my domain and my server
   refuses to send email which from address is not belong to my domain.
 * For example: Customer’s email address is [xyz@gmail.com](https://wordpress.org/support/topic/order-email-functionality-error/xyz@gmail.com?output_format=md)
   
   Thus, system try to send email in which from email address is [xyz@gmail.com](https://wordpress.org/support/topic/order-email-functionality-error/xyz@gmail.com?output_format=md)
   And this email address is belong to gmail, not to my domain and server refuses
   to send email. Instead of customer’s email address it should use admin email 
   address which belongs to my domain and server will send email.
 * I hope now you can understand the issue.
 *  Thread Starter [Prashant Dave](https://wordpress.org/support/users/prashantdave1610/)
 * (@prashantdave1610)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/order-email-functionality-error/#post-11852572)
 * Kindly give me solution as this issue delaying my website launching.
 *  Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/)
 * (@slash1andy)
 * Automattic Happiness Engineer
 * [6 years, 8 months ago](https://wordpress.org/support/topic/order-email-functionality-error/#post-11961235)
 * Hey there!
 * There’s not really a setting or an easy way to change the “from” email in this
   case. It would require some customization.
 * I would recommend in your case to work with your host to get this sorted to allow
   sending like that, or to use an alternate solution to sending emails.
 * * [http://sendgrid.com/](http://sendgrid.com/) – [http://wordpress.org/plugins/wp-sendgrid/](http://wordpress.org/plugins/wp-sendgrid/)
   *
   [http://www.mailgun.com/](http://www.mailgun.com/) – [http://wordpress.org/plugins/mailgun/](http://wordpress.org/plugins/mailgun/)
 * You can also use a plugin called WP Mail SMTP([https://wordpress.org/plugins/wp-mail-smtp/](https://wordpress.org/plugins/wp-mail-smtp/))
 * Hopefully that helps! Have a great one!

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Order email functionality error’ is closed to new replies.

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 * 11 replies
 * 4 participants
 * Last reply from: [slash1andy](https://wordpress.org/support/users/slash1andy/)
 * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/order-email-functionality-error/#post-11961235)
 * Status: resolved