Title: Order is not loaded: customFields.how_know”:”Unknown element code Last modified: October 23, 2025 --- # Order is not loaded: customFields.how_know”:”Unknown element code * Resolved [webparaplan](https://wordpress.org/support/users/webparaplan/) * (@webparaplan) * [7 months, 3 weeks ago](https://wordpress.org/support/topic/order-is-not-loaded-customfields-how_knowunknown-element-code/) * Добавьте какую-то защиту в скрипт проброса заказов с Сайта в Retail – сейчас если в справочник кастомных полей НЕ добавлен какой-то элемент – все крешится и заказ не улетает! Это же не такая критичная ошибка чтобы терять заказ из-за 1 параметра. * 2025-10-23T08:50:58+00:00 **ERROR** 43f31ac3 [woocommerce_checkout_order_processed- 202721] RESPONSE => **Error**: [HTTP-code 400] Order is not loaded CONTEXT: {“response”:{“success”:false,”errorMsg”:”Order is not loaded”,”errors”:{“ customFields.how_know”:”Unknown element code “telegram” for dictionary “Откуда узнали о нашем магазине?””}},”time”:3.91500000000000003552713678800500929355621337890625} Viewing 1 replies (of 1 total) * Plugin Author [retailcrm](https://wordpress.org/support/users/retailcrm/) * (@retailcrm) * [7 months ago](https://wordpress.org/support/topic/order-is-not-loaded-customfields-how_knowunknown-element-code/#post-18714734) * Здравствуйте. Для более подробного анализа проблемы вам следует создать обращение в службу поддержки CRM или написать на почту [mail@retailcrm.ru](https://wordpress.org/support/topic/order-is-not-loaded-customfields-how_knowunknown-element-code/mail@retailcrm.ru?output_format=md) с подробным описанием вашей проблемы. Viewing 1 replies (of 1 total) The topic ‘Order is not loaded: customFields.how_know”:”Unknown element code’ is closed to new replies. * ![](https://ps.w.org/woo-retailcrm/assets/icon-256x256.png?rev=2555798) * [Simla.com](https://wordpress.org/plugins/woo-retailcrm/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-retailcrm/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-retailcrm/) * [Active Topics](https://wordpress.org/support/plugin/woo-retailcrm/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-retailcrm/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-retailcrm/reviews/) * 2 replies * 2 participants * Last reply from: [retailcrm](https://wordpress.org/support/users/retailcrm/) * Last activity: [7 months ago](https://wordpress.org/support/topic/order-is-not-loaded-customfields-how_knowunknown-element-code/#post-18714734) * Status: resolved