Title: Order missing
Last modified: February 18, 2020

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# Order missing

 *  Resolved [christophergray2014](https://wordpress.org/support/users/christophergray2014/)
 * (@christophergray2014)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/order-missing-2/)
 * Hi – I have WP5.3.2, PHP 7.2.2 and WooCommerce v3.6.4. We have at least one instance
   were a customer placed and order, the shopkeeper received the “New Customer Order”
   with all fields correct – but there is no visible record on WooCommerce. Can 
   someone please advise me on what I need to do in order to rectify this.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Mohit Mishra](https://wordpress.org/support/users/mohitmishra/)
 * (@mohitmishra)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/order-missing-2/#post-12453795)
 * [@christophergray2014](https://wordpress.org/support/users/christophergray2014/),
   First of all, deactivate all the plugin other than woocommerce and switch to 
   the default theme like storefront then try to activate the plugin one by one.
   I am sure you will be able to find conflicting plugin.
 *  Thread Starter [christophergray2014](https://wordpress.org/support/users/christophergray2014/)
 * (@christophergray2014)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/order-missing-2/#post-12454705)
 * This does’t happen for all orders so I don’t know how I would tell whether any
   Plugin / Theme worked or didn’t. We also do not have that many orders a year 
   and so this could take years – by when the plug-ins / Themes may have been upgraded–
   including WooCommerce.
    I am looking to understand why this has happened and 
   how I can find out which other customers have been impacted.
 *  [3 Sons Development](https://wordpress.org/support/users/3sonsdevelopment/)
 * (@3sonsdevelopment)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/order-missing-2/#post-12461154)
 * Hello [@christophergray2014](https://wordpress.org/support/users/christophergray2014/),
 * Situations like this can be puzzling especially when there aren’t many opportunities
   to try and debug the issue.
 * The new order email will have the order number in it. You could try using that
   number to pull up the order directly. Here’s the URL you can use for this:
 *     ```
       https://yoursite.com/wp-admin/post.php?post=ORDER_NUMBER&action=edit
       ```
   
 * Replace the `ORDER_NUMBER` in that URL with the order number in your email. Then
   swap out the `https://yoursite.com` with your site’s domain.
 * I’ve seen an instance or two where a store owner was able to pull up an order
   this way that didn’t appear for some reason in the list of orders.
 * Does this order show up in the dashboard of the payment gateway you’re using,
   like PayPal, Stripe or Square?
 * Let us know what you find out and we’ll go from there.
 * Cheers
 *  [3 Sons Development](https://wordpress.org/support/users/3sonsdevelopment/)
 * (@3sonsdevelopment)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/order-missing-2/#post-12488413)
 * Hello [@christophergray2014](https://wordpress.org/support/users/christophergray2014/),
 * It’s been a while since we heard from you, so I’m marking this thread resolved.
   Hopefully, you’ve been able to resolve this, but if you haven’t, please let open
   up a new topic and we’ll be happy to help out.
 * Best

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Order missing’ is closed to new replies.

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## Tags

 * [missing order](https://wordpress.org/support/topic-tag/missing-order/)

 * 4 replies
 * 3 participants
 * Last reply from: [3 Sons Development](https://wordpress.org/support/users/3sonsdevelopment/)
 * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/order-missing-2/#post-12488413)
 * Status: resolved