Order numbers skipped

Resolved
(@abdulchalik)
Order numbers are skipped in WooCommerce. Can you take a look at the problem and estimate what the problem is? The last order number in the backend is #20300 it’s jumping from #20296. The order numbers #20297, #20298, #20299 are missing.

I saw this thread https://ww.wp.xz.cn/support/topic/sequential-order-numbers-for-woocommerce-still-skipping-order-numbers/ but it didn’t solve the problem.

Here is the WooCommerce system status report:

### WordPress Environment ###

WordPress address (URL): https://frohstoff.de/data
Site address (URL): https://frohstoff.de
WC Version: 9.4.2
Legacy REST API Package Version: This website does not have the old REST API plugin installed.
Action Scheduler Version: ✔ 3.8.2
Log Directory Writable: ✔
WP Version: ❌ 6.6.2 - There is a newer version of WordPress available (6.7.1)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.30
PHP Post Max Size: 64 MB
PHP Time Limit: 50000
PHP Max Input Vars: 5000
cURL Version: 7.74.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.5.22-MariaDB-1:10.5.22+maria~deb11-log
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 9.4.2
WC Database Prefix: Wp_
Database Total Size: 294.16MB
Datenbank-Datengröße: 230.47MB
Datenbank-Indexgröße: 63.69MB
wp_woocommerce_sessions: Daten: 2.02MB + Index: 0.05MB + Engine InnoDB
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wp_woocommerce_order_items: Daten: 0.17MB + Index: 0.08MB + Engine InnoDB
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wp_storeabill_document_attachments: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_storeabill_document_itemmeta: Daten: 2.52MB + Index: 3.03MB + Engine InnoDB
wp_storeabill_document_items: Daten: 0.20MB + Index: 0.27MB + Engine InnoDB
wp_storeabill_document_noticemeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_terms: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Daten: 1.52MB + Index: 0.33MB + Engine InnoDB
wp_term_taxonomy: Daten: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_usermeta: Daten: 8.52MB + Index: 9.03MB + Engine InnoDB
wp_users: Daten: 0.50MB + Index: 0.48MB + Engine InnoDB
wp_wc_admin_notes: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Daten: 0.17MB + Index: 0.17MB + Engine InnoDB
wp_wc_orders_meta: Daten: 1.52MB + Index: 2.03MB + Engine InnoDB
wp_wc_order_addresses: Daten: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Daten: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Daten: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Daten: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Daten: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wc_product_download_directories: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Daten: 0.20MB + Index: 0.52MB + Engine InnoDB
wp_wc_rate_limits: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_wfcrawlers: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_wfhits: Daten: 2.02MB + Index: 0.25MB + Engine InnoDB
wp_wfhoover: Daten: 91.61MB + Index: 11.52MB + Engine InnoDB
wp_wfissues: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Daten: 15.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Daten: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_role_counts: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfls_settings: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsecurityevents: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Daten: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfwaffailures: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_bis_activity: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_bis_notifications: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_bis_notificationsmeta: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_dhl_im_products: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_dhl_im_product_services: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_packaging: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_gzd_packagingmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipmentmeta: Daten: 0.16MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_gzd_shipments: Daten: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_gzd_shipment_itemmeta: Daten: 0.28MB + Index: 0.33MB + Engine InnoDB
wp_woocommerce_gzd_shipment_items: Daten: 0.09MB + Index: 0.08MB + Engine InnoDB
wp_woocommerce_gzd_shipment_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipment_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_gzd_shipping_providermeta: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_above_the_fold: Daten: 4.52MB + Index: 0.16MB + Engine InnoDB
wp_wpr_lazy_render_content: Daten: 0.13MB + Index: 0.17MB + Engine InnoDB
wp_wpr_rocket_cache: Daten: 0.16MB + Index: 0.20MB + Engine InnoDB
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wp_wt_iew_action_history: Daten: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yith_wcwl_lists: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_indexable: Daten: 1.41MB + Index: 0.56MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Daten: 0.11MB + Index: 0.16MB + Engine InnoDB
wp_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 2513
blocks: 3
custom_css: 1
customer_groups: 4
customize_changeset: 3
cwginstocknotifier: 1
document_template: 5
nav_menu_item: 72
page: 22
post: 7
product: 829
product_variation: 343
revision: 900
seedprod: 1
shop_order_placehold: 438
ux_template: 12
wp_global_styles: 1
wp_navigation: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (28) ###

B2B Market WPAI Addon: von MarketPress – 1.2
B2B Market: von MarketPress – 2.1.4
Borlabs Cookie: von Borlabs GmbH – 3.2.3
Site Kit von Google: von Google – 1.137.0
hCaptcha for WP: von hCaptcha – 4.6.0
Klarna Payments for WooCommerce: von klarna – 3.8.3
Klaviyo: von Klaviyo
Inc. – 3.4.2

Loco Translate: von Tim Whitlock – 2.6.11
Post Duplicator: von Metaphor Creations – 2.36
Redirection: von John Godley – 5.5.0
UpdraftPlus – Sichern/Wiederherstellen: von TeamUpdraft
DavidAnderson – 1.24.11

Preview E-mails for WooCommerce: von Digamber Pradhan – 2.2.13
WooCommerce Back In Stock Notifications: von WooCommerce – 1.3.1 (Update auf Version 2.0.5 ist verfügbar)
WooCommerce Stripe-Gateway: von Stripe – 8.9.0
Germanized für WooCommerce Pro: von vendidero – 4.1.1
Germanized für WooCommerce: von vendidero – 3.18.5
WooCommerce PayPal Payments: von WooCommerce – 2.9.4
SOFORT Banking for WooCommerce: von Awesome UG & MarketPress – 1.1.19
WooCommerce: von Automattic – 9.4.2 (Update auf Version 9.4.3 ist verfügbar)
Wordfence Security: von Wordfence – 8.0.1
Yoast SEO: von Team Yoast – 23.9
WP Consent API: von RogierLankhorst – 1.0.7
WP Mail SMTP: von WP Mail SMTP – 4.2.0
WP Rocket: von WP Media – 3.17.3
WPS Hide Login: von WPServeur
NicolasKulka
wpformation – 1.9.17.1

Sequential Order Numbers for WooCommerce: von WebToffee – 1.6.7
YITH WooCommerce Color, Image & Label Variation Swatches: von YITH – 2.13.0
YITH WooCommerce Wunschliste: von YITH – 4.0.1

### Inactive Plugins (15) ###

Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: von SeedProd – 6.18.9
Head, Footer and Post Injections: von Stefano Lissa – 3.2.8
Import Export Suite for WooCommerce: von WebToffee – 1.3.0 (Update auf Version 1.3.1 ist verfügbar)
MainWP Child: von MainWP – 5.2
Stop Emails: von Sal Ferrarello – 1.2.1
Variations as Single Product for WooCommerce: von StorePlugin – 3.4.3
WooCommerce Amazon Pay: von Amazon Pay – 2.5.3
WooCommerce Customer/Order/Coupon CSV Import Suite: von SkyVerge – 3.12.2
WooCommerce Sequential Order Numbers Pro: von SkyVerge – 1.21.3
WP All Export - User Export Add-On Pro: von Soflyy – 1.0.7
WP All Export - WooCommerce Export Add-On Pro: von Soflyy – 1.0.9
WP All Export Pro: von Soflyy – 1.9.1
WP All Import - User Import Add-On Pro: von Soflyy – 1.1.8
WP All Import - WooCommerce Import Add-On Pro: von Soflyy – 4.0.0
WP All Import Pro: von Soflyy – 4.9.0

### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 Tage
Level threshold: –
Log directory size: 4 MB

### WC Pages ###

Shop-Basis: #62 - /shop/
Warenkorb: #63 - /warenkorb/ -  Enthält den [woocommerce_cart]-Shortcode
Kasse: #64 - /kasse/ -  Enthält den [woocommerce_checkout]-Shortcode
Mein Konto: #65 - /mein-konto/
Allgemeine Geschäftsbedingungen: #75 - /agb/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ✔
Parent Theme Name: Flatsome
Parent Theme Version: 3.19.6
Parent Theme Author URL: https://uxthemes.com
WooCommerce Support: ✔

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/cart/mini-cart.php
 Version 3.5.0 ist veraltet. Die Hauptversion ist 9.4.0
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/order-received.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
 Version 3.6.0 ist veraltet. Die Hauptversion ist 9.4.0
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
 Version 7.8.0 ist veraltet. Die Hauptversion ist 9.4.0
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/header.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/rating.php
 Version 3.7.0 ist veraltet. Die Hauptversion ist 9.4.0
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.phpflatsome/woocommerce/checkout/form-checkout.phpflatsome/woocommerce/content-product.phpflatsome/woocommerce/global/quantity-input.phpflatsome/woocommerce/loop/result-count.php

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### Back In Stock ###

Database Version: 1.3.1
Loopback Test: –

### Klarna Payments Request Log ###

No Klarna Payment errors: 

### Klarna Countries ###

Production Countries: DE
Test Countries: No countries selected

### WooCommerce PayPal Payments ###

Onboarded: ✔
Shop country code: DE
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: ✔
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: ✔
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled
PayPal Shipping Callback: ✔
Apple Pay: –
Google Pay: –
Fastlane: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings
use-wp-horizon

Daily Cron: ✔ Next scheduled: 2024-12-05 12:31:29 +01:00
Options: ✔
Notes: 78
Onboarding: completed

### Action Scheduler ###

Abgebrochen: 1
Oldest: 2024-11-07 12:23:06 +0100
Newest: 2024-11-07 12:23:06 +0100

Abgeschlossen: 3.740
Oldest: 2024-11-04 08:46:03 +0100
Newest: 2024-12-05 07:45:08 +0100

Fehlgeschlagen: 31
Oldest: 2024-07-17 10:32:33 +0200
Newest: 2024-11-28 16:03:16 +0100

Ausstehend: 50
Oldest: 2024-12-05 07:45:16 +0100
Newest: 2024-12-09 13:10:16 +0100


### Status report information ###

Generated at: 2024-12-05 07:45:18 +01:00
This topic was modified 1 year, 6 months ago by Abdul Cholik.
This topic was modified 1 year, 6 months ago by Abdul Cholik.
The page I need help with: [log in to see the link]
Viewing 2 replies - 1 through 2 (of 2 total)
Plugin Support WebToffee Support
(@webtoffeesupport)

1 year, 6 months ago
Hi @abdulchalik,

Thanks for reaching out.

Let us know if the order numbers were generated and then deleted afterwards, as our plugin works on an incremental counter, it checks the last placed order number and generates the next order number accordingly in a site.

Additionally, kindly share the following details for a better understanding of the issue,
- Screen recording of the issue you are facing.
- Screenshot of WooCommerce order list page (WooCommerce > Orders).
- Full screenshot of WooCommerce order edit page of #20300 and #20296 orders respectively.
- Screenshot of Sequential order number plugin settings (WooCommerce > Settings > Sequential Order Number).
Please mask any user-sensitive information when sharing the details requested above. You may share the details via this link if you have any privacy concerns.
Plugin Support WebToffee Support
(@webtoffeesupport)

1 year, 5 months ago

Hi @abdulchalik,

As we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.
Viewing 2 replies - 1 through 2 (of 2 total)
The topic ‘Order numbers skipped’ is closed to new replies.