Title: order numbers wrong
Last modified: February 12, 2021

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# order numbers wrong

 *  Resolved [brutenkrycka](https://wordpress.org/support/users/brutenkrycka/)
 * (@brutenkrycka)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/order-numbers-wrong/)
 * i am using
    Custom order numbers ordernumbers counter: pseudorandom – cr32 hash(
   max 10 digits)
 * and the orders i get are ex: #4012570532
 * but in order track database i get: WooCommerce Order #936
 * since customer se #4012570532 in his email/order
    and the number in database 
   is 936 he cannot find his order.
 * Maybe plugin doesnt support this future?
    do i need to have sequetial order numbers
   in order for it to work?
 * or is it a workaround for this

Viewing 1 replies (of 1 total)

 *  Plugin Support [jaysupport](https://wordpress.org/support/users/jaysupport/)
 * (@jaysupport)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/order-numbers-wrong/#post-14043720)
 * Hi bruten,
 * The WooCommerce integration features are actually part of the premium version
   of our plugin. Discussion of the premium version is not allowed in these forums(
   [https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)).
   With that in mind, could you please contact us by email or our support center(
   [https://www.etoilewebdesign.com/support-center/](https://www.etoilewebdesign.com/support-center/))?
   We’ll be happy to help you sync up the order numbers between the two.
 * Thanks!

Viewing 1 replies (of 1 total)

The topic ‘order numbers wrong’ is closed to new replies.

 * ![](https://ps.w.org/order-tracking/assets/icon-128x128.png?rev=1803956)
 * [Order Tracking - WordPress Status Tracking Plugin](https://wordpress.org/plugins/order-tracking/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/order-tracking/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/order-tracking/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/order-tracking/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [jaysupport](https://wordpress.org/support/users/jaysupport/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/order-numbers-wrong/#post-14043720)
 * Status: resolved