Title: Order process not completing
Last modified: August 21, 2016

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# Order process not completing

 *  Resolved [nicksgroup](https://wordpress.org/support/users/nicksgroup/)
 * (@nicksgroup)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/order-process-not-completing/)
 * Hi, I have followed the installation instructions for this plugin and when I 
   go to test the plugin by placing an order, it will let me add items to the cart
   that part seems to work fine, but as soon as I click to checkout the order page
   is just blank and nothing else happens. Now I have full root access to the server.
   I can make whatever changes that are necessary for this script to work. So please
   tell me what requirements this script has, and what would need to be modified
   on the server to make it work. I have a close relationship with my host, so that
   I or you can make whatever changes, whatever installations, whatever configurations
   that is needed to make this script work. So please let me know what you advise.
 * [https://wordpress.org/plugins/wppizza/](https://wordpress.org/plugins/wppizza/)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [ollybach](https://wordpress.org/support/users/ollybach/)
 * (@ollybach)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/order-process-not-completing/#post-4581416)
 * >let me know what you advise
 * i advise you to send me link…..
 *  Plugin Author [ollybach](https://wordpress.org/support/users/ollybach/)
 * (@ollybach)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/order-process-not-completing/#post-4581451)
 * just to quantify, i have no idea what the issue may be in your particular case
   as it may be anywhere – wppizza related or not – who knows .
 * I really cant help you figuring it out unless there’s something somewhere where
   i can have a look at things…
 *  Plugin Author [ollybach](https://wordpress.org/support/users/ollybach/)
 * (@ollybach)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/order-process-not-completing/#post-4581455)
 * PS: root access is good (at least we can actually do things if needs be ) 🙂 .
   
   I do think however that the issue is probably somewhat more mundane ….but then
   again, i may be wrong . we’ll see
 *  Thread Starter [nicksgroup](https://wordpress.org/support/users/nicksgroup/)
 * (@nicksgroup)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/order-process-not-completing/#post-4581479)
 * Hi the link is:
    [http://clicknetjobs.info](http://clicknetjobs.info)
 *  Plugin Author [ollybach](https://wordpress.org/support/users/ollybach/)
 * (@ollybach)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/order-process-not-completing/#post-4581487)
 * ok, can see the problem/
 * please do the same as I asked here (my first answer to that problem)..
    and report
   back (
 * [http://wordpress.org/support/topic/internal-server-error-when-submit-orders](http://wordpress.org/support/topic/internal-server-error-when-submit-orders)
 * thanks
 *  Thread Starter [nicksgroup](https://wordpress.org/support/users/nicksgroup/)
 * (@nicksgroup)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/order-process-not-completing/#post-4581510)
 * I got this error message:
 * Fatal error: Call to undefined function mb_internal_encoding() in /home/cji/public_html/
   wp-content/plugins/wppizza/inc/common.output.formatting.functions.inc.php on 
   line 936
 *  Plugin Author [ollybach](https://wordpress.org/support/users/ollybach/)
 * (@ollybach)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/order-process-not-completing/#post-4581539)
 * same problem, same solution as in the thread i mentioned
 * your php version must have mbstring enabled. if you do not know how to do that,
   you have to speak to your hosting company as it depends on what server you running.
 * in above mentioned thread – my last but one reply – I have also explained why
   mbstring is required
 * hope that helps
 *  Thread Starter [nicksgroup](https://wordpress.org/support/users/nicksgroup/)
 * (@nicksgroup)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/order-process-not-completing/#post-4581597)
 * Ok that did the trick. Awesome plugin by the way!

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Order process not completing’ is closed to new replies.

 * ![](https://ps.w.org/wppizza/assets/icon-256x256.png?rev=2498121)
 * [WPPizza - A Restaurant Plugin](https://wordpress.org/plugins/wppizza/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/wppizza/unresolved/)
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 * 8 replies
 * 2 participants
 * Last reply from: [nicksgroup](https://wordpress.org/support/users/nicksgroup/)
 * Last activity: [12 years, 4 months ago](https://wordpress.org/support/topic/order-process-not-completing/#post-4581597)
 * Status: resolved