Title: Order processing error Last modified: November 9, 2024 --- # Order processing error * Resolved [cognetics](https://wordpress.org/support/users/cognetics/) * (@cognetics) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/) * Hi, I am getting this error in some of my order There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again. OrderProcessor.php:222 * Anybody help me how it can be resolve? Viewing 13 replies - 16 through 28 (of 28 total) [←](https://wordpress.org/support/topic/order-processing-error/?output_format=md) [1](https://wordpress.org/support/topic/order-processing-error/?output_format=md) 2 * Plugin Support [Syde Jamie](https://wordpress.org/support/users/jamieong/) * (@jamieong) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/page/2/#post-18142207) * Hi [@cognetics](https://wordpress.org/support/users/cognetics/) , * We would like to take a further look to investigate your issue. We would like to take a look at the log files and possibly even take a look at a staging site if you have that available for us. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: [https://zettle.inpsyde.com/docs/request-support/](https://zettle.inpsyde.com/docs/request-support/) ( please add the URL of this thread in the ticket as well) * Best Regards, Jamie * Thread Starter [cognetics](https://wordpress.org/support/users/cognetics/) * (@cognetics) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/page/2/#post-18142835) * [@jamieong](https://wordpress.org/support/users/jamieong/) I can provide more error logs and every detail you want to see, but I don’t have a staging site and this is my Live site. So what can be the solution? * [joekewe](https://wordpress.org/support/users/joekewe/) * (@joekewe) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/page/2/#post-18147703) * Same problem here with version 2.9.4. * WordPress 6.7 WooCommerce Version 9.4.1Plugin Version 2.9.4Browser Safari 18.1 * Plugin Support [Syde Jamie](https://wordpress.org/support/users/jamieong/) * (@jamieong) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/page/2/#post-18147963) * Hi [@cognetics](https://wordpress.org/support/users/cognetics/) , * You can open a ticket with our service desk. Here’s how you can request support: [Request Support](https://paypal.inpsyde.com/docs/request-support/). Please make sure to include the URL of this thread in your ticket for reference. * I’m looking forward to your response. * Best Regards, Jamie * Plugin Support [Syde Jamie](https://wordpress.org/support/users/jamieong/) * (@jamieong) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/page/2/#post-18147966) * Hi [@joekewe](https://wordpress.org/support/users/joekewe/), * We would invite you to raise a request directly with us too if you are encountering a similar issue. We would need to take a look at your System Status Report too. You can open a ticket with our service desk. Here’s how you can request support: [Request Support](https://paypal.inpsyde.com/docs/request-support/). Please make sure to include the URL of this thread in your ticket for reference. * Best Regards, Jamie * [joekewe](https://wordpress.org/support/users/joekewe/) * (@joekewe) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/page/2/#post-18149342) * I just submitted the inpsyde support ticket in case it might help you find the problem, but I FORGOT to include the URL to this thread. Perhaps you can add it by searching for my email address, [jcordes@autom8.com](https://wordpress.org/support/topic/order-processing-error/page/2/jcordes@autom8.com?output_format=md). * Thanks, * Joe * Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/) * (@inpsydekrystian) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/page/2/#post-18151020) * Hello [@joekewe](https://wordpress.org/support/users/joekewe/) [@cognetics](https://wordpress.org/support/users/cognetics/) * We have identified what is causing this behavior with **Advanced Card Processing**( ACDC). It appears that when our JavaScript (JS) is not enabled on the checkout page, ACDC payments are affected. This is unintended behavior, as ACDC should work independently of the smart buttons (JS). * As a temporary workaround, we recommend enabling **Smart Button Locations (in Standrad Payments tab)** on the **Classic Checkout** or **Block Checkout** page, depending on which setup you are currently using. * ![chrome_xF2LpzQEfA.png](https://i0.wp.com/d33v4339jhl8k0.cloudfront.net/inline/ 45693/b6b32ccc22cebd5ccfeb0224dd1b1d7825c8eadc/24b99f5e46423707c88b477f0fc409a1eddfbaef/ chrome_xF2LpzQEfA.png?ssl=1) * This should resolve the issue until we implement a fix. If this workaround does not resolve the problem, please let us know. There is a slight chance that, despite enabling the buttons, they might not appear due to a conflict with a third-party plugin or theme. If that is the case, we will work with you to investigate further. * Kind Regards, Krystian * Plugin Support [Syde Jamie](https://wordpress.org/support/users/jamieong/) * (@jamieong) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/page/2/#post-18158211) * Hi [@cognetics](https://wordpress.org/support/users/cognetics/) , * We have received your ticket and we will continue to support you from there. No further actions pending this ticket. * Best Regards, Jamie * Plugin Support [Syde Jamie](https://wordpress.org/support/users/jamieong/) * (@jamieong) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/page/2/#post-18163170) * Hi [@cognetics](https://wordpress.org/support/users/cognetics/) , * We have identified what is causing this behavior with **Advanced Card Processing.** It appears that when our JavaScript (JS) is not enabled on the checkout page, ACDC payments are affected. This is unintended behavior, as ACDC should work independently of the smart buttons (JS). As a temporary workaround, we recommend enabling **Smart Button Locations (in the Standard Payments tab)** on the **Classic Checkout** or **Block Checkout** page, depending on your current setup. * ![chrome_xF2LpzQEfA.png](https://i0.wp.com/d33v4339jhl8k0.cloudfront.net/inline/ 45693/b6b32ccc22cebd5ccfeb0224dd1b1d7825c8eadc/24b99f5e46423707c88b477f0fc409a1eddfbaef/ chrome_xF2LpzQEfA.png?ssl=1) * This should resolve the issue until we implement a fix. If this workaround does not resolve the problem, please let us know. There is a slight chance that, despite enabling the buttons, they might not appear due to a conflict with a third-party plugin or theme. If so, we will work with you to investigate further. * Let us know if you have further questions. * Best Regards, Jamie * Plugin Support [Syde Jamie](https://wordpress.org/support/users/jamieong/) * (@jamieong) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/page/2/#post-18163641) * Hi [@cognetics](https://wordpress.org/support/users/cognetics/) , * Thank you for reaching out directly to us, we provided our responses to you. We will mark this thread as closed. * [@aledark504](https://wordpress.org/support/users/aledark504/) , we would encourage you to open a new support thread respectively as the issues reported in this thread may not be caused by the same thing. Mixing different issues in a single thread makes it more difficult for us to help and is also not in accordance with the forum guidelines. * Best Regards, Jamie * Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/) * (@inpsydekrystian) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/page/2/#post-18169077) * Hello [@cognetics](https://wordpress.org/support/users/cognetics/) & [@joekewe](https://wordpress.org/support/users/joekewe/) * We wanted to inform you that we’ve recently addressed the issue you reported with Advanced Card Processing not functioning correctly on your checkout page. We have implemented a fix, and you can download the updated package here: [https://drive.google.com/uc?id=1xgt-DHIg0zxKeVGzosTq5GG5twjoaHuO](https://drive.google.com/uc?id=1xgt-DHIg0zxKeVGzosTq5GG5twjoaHuO) * Please install it as you would any other plugin. This package includes the latest release along with the necessary fix. Additionally, this patch will be included in the next official release, which is scheduled for next week. * Should you encounter any further issues, please don’t hesitate to reach out to us. We’re happy to assist. * Kind regards, Krystian * [Maik Bernstein](https://wordpress.org/support/users/bmaik/) * (@bmaik) * [1 year, 5 months ago](https://wordpress.org/support/topic/order-processing-error/page/2/#post-18211026) * Hey [@inpsydekrystian](https://wordpress.org/support/users/inpsydekrystian/) * Is the fix you mentioned included in version 2.9.5 from 2024-12-10? We are using the latest version (2.9.5) and still have the same problem. * I would be happy to receive a brief update on the status. Thank you very much. ThanksMaik * Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/) * (@inpsydekrystian) * [1 year, 5 months ago](https://wordpress.org/support/topic/order-processing-error/page/3/#post-18213097) * Hello [@bmaik](https://wordpress.org/support/users/bmaik/) * Yes, the fix is included in version 2.9.5. * The only explanation I can see is that the root cause of the issue in your case might be different from the one affecting others. I recommend reaching out to us directly so we can analyze your specific situation further. You can use the following link to request support: [https://paypal.inpsyde.com/docs/request-support/](https://paypal.inpsyde.com/docs/request-support/). * We would prefer not to continue this discussion under someone else’s thread for clarity. * Kind Regards, * Krystian Viewing 13 replies - 16 through 28 (of 28 total) [←](https://wordpress.org/support/topic/order-processing-error/?output_format=md) [1](https://wordpress.org/support/topic/order-processing-error/?output_format=md) 2 The topic ‘Order processing error’ is closed to new replies. * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev= 3234615) * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/) * 31 replies * 8 participants * Last reply from: [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/) * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/order-processing-error/page/3/#post-18213097) * Status: resolved