Title: order ref missing
Last modified: October 7, 2021

---

# order ref missing

 *  [murrayelliot2](https://wordpress.org/support/users/murrayelliot2/)
 * (@murrayelliot2)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/order-ref-missing/)
 * Since upgrading to the new plugin, none of our orders have the order reference
   filled out in the order ref field in myst transactions.
 * Can you please fix this? It worked fine in the old (3dsv1) plugin.
 * Thanks

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Illustrate Digital](https://wordpress.org/support/users/illustratedigital/)
 * (@illustratedigital)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/order-ref-missing/#post-14946313)
 * Hi [@murrayelliot2](https://wordpress.org/support/users/murrayelliot2/), thanks
   for getting in touch. We are aware of this and are working with Trust Payments
   to implement a solution (unfortunately it’s not as straightforward as the previous
   plugin due to the new library required for the service).
 * This is currently with them for investigation and we are awaiting next steps 
   in order to be able to release an update.
 * Apologies for the inconvenience.

Viewing 1 replies (of 1 total)

The topic ‘order ref missing’ is closed to new replies.

 * ![](https://ps.w.org/trust-payments-gateway-3ds2/assets/icon.svg?rev=2580296)
 * [Trust Payments Gateway for WooCommerce (JavaScript Library)](https://wordpress.org/plugins/trust-payments-gateway-3ds2/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/trust-payments-gateway-3ds2/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/trust-payments-gateway-3ds2/)
 * [Active Topics](https://wordpress.org/support/plugin/trust-payments-gateway-3ds2/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/trust-payments-gateway-3ds2/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/trust-payments-gateway-3ds2/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Illustrate Digital](https://wordpress.org/support/users/illustratedigital/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/order-ref-missing/#post-14946313)
 * Status: not resolved