Title: Order Status “Processing”
Last modified: February 13, 2024

---

# Order Status “Processing”

 *  [Qhub](https://wordpress.org/support/users/qhub/)
 * (@qhub)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/order-status-processing-2/)
 * Trying to understand why so many of orders remain in “Processing” state
 * Vipps
   Status AUTHORIZEDAmount 419.00 NOKCaptured 0.00 NOKRefunded 0.00 NOKVipps
   initiated 2024-02-10 17:18:30Vipps response 2024-02-10 17:21:20
 * Order status changed from Pending payment to Processing.
 * 10.February 2024 at 5:21 pm Delete note
 * Payment authorized at Vipps
 * 10.February 2024 at 5:21 pm Delete note
 * Vipps callback received
 * 10.February 2024 at 5:21 pm Delete note
 * Awaiting Vipps payment confirmation
 * 10.February 2024 at 5:18 pm Delete note
 * Vipps payment initiated
 * 10.February 2024 at 5:18 pm Delete note

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Author [Iver Odin Kvello](https://wordpress.org/support/users/iverok/)
 * (@iverok)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/order-status-processing-2/#post-17420903)
 * Hello,
 * The default status of payments when done at Vipps Mobilepay is “Processing”. 
   It is possible to use “On-hold” instead in the settings.
 * The only orders that are automatically set to “Complete” are orders that are 
   both “virtual” and “downloadable”, which in WooCommerce means that they dont “
   require processing”. It is possible to define other types of orders that do not“
   require processing” with hooks.
 * For normal orders then, the order will not by itself change status from “Processing”
   to “Complete”, it needs to be modified by the store admin when the order is shipped.
   It is of course possible to automate this where applicable.
 * The money will not be captured (transferred to the merchant) by Vipps Mobilepay
   until the order is marked “Complete”. The money is reserved until this is performed;
   which is supposed to be when the order is shipped.
 *  Thread Starter [Qhub](https://wordpress.org/support/users/qhub/)
 * (@qhub)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/order-status-processing-2/#post-17421063)
 * Makes sense. All of our products are virtual but not set as virtual or downloadable.
   But auto-capture of payment is happening for some orders and for some of them
   it’s not happening automatically. See this example, payment was captured automatically
   and order was marked as completed automatically. Why is it working for some orders
   and not others?
 * Vipps
   Status AUTHORIZEDAmount 218.00 NOKCaptured 218.00 NOKRefunded 0.00 NOKVipps
   initiated 2024-02-13 09:20:08Vipps response 2024-02-13 09:20:19Vipps capture 
   2024-02-13 09:20:24Vipps refund
    - Order status changed from Processing to Completed.13.February 2024 at 9:20
      am [Delete note](https://fabel.no/wp-admin/post.php?post=281890&action=edit#)
    - Vipps Payment captured: 218.00 NOK13.February 2024 at 9:20 am [Delete note](https://fabel.no/wp-admin/post.php?post=281890&action=edit#)
    - Order status changed from Pending payment to Processing.13.February 2024 at
      9:20 am [Delete note](https://fabel.no/wp-admin/post.php?post=281890&action=edit#)
    - Payment authorized at Vipps13.February 2024 at 9:20 am [Delete note](https://fabel.no/wp-admin/post.php?post=281890&action=edit#)
    - Vipps callback received13.February 2024 at 9:20 am [Delete note](https://fabel.no/wp-admin/post.php?post=281890&action=edit#)
    - Awaiting Vipps payment confirmation13.February 2024 at 9:20 am [Delete note](https://fabel.no/wp-admin/post.php?post=281890&action=edit#)
    - Vipps payment initiated13.February 2024 at 9:20 am [Delete note](https://fabel.no/wp-admin/post.php?post=281890&action=edit#)
 *  Plugin Author [Iver Odin Kvello](https://wordpress.org/support/users/iverok/)
 * (@iverok)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/order-status-processing-2/#post-17421143)
 * Auto-capture should only happen for orders that with no order lines that “need
   processing” as Woo terms it, and by default that means “virtual” and “downloadable”.
   Maybe you have some custom code on the filter `'woocommerce_order_item_needs_processing'`?
 * Otherwise, you may have some code that applies “Complete” directly.
 * Looking at our code, I see that orders that do not need processing should be 
   getting a note in the order log like this:
 * `Payment automatically captured at Vipps Mobilepay for order not needing processing`
 * — so if you do not have this, I guess you have some other code that automates
   order completion.
 *  Thread Starter [Qhub](https://wordpress.org/support/users/qhub/)
 * (@qhub)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/order-status-processing-2/#post-17421416)
 * So if i understand correctly, the default and only behavior of the plugin is 
   that the Orders of any products (which are not Downloadable or Virtual) will 
   remain in “Processing” until someone “Capture” the payment manually or through
   the code?
 * We don’t have any custom code that’s doing this and still the some orders are
   Captured. The only thing we have is that when user gets on the Thank You page
   where we are changing order status to “Completed”. But still no Capture.
 *  Plugin Author [Iver Odin Kvello](https://wordpress.org/support/users/iverok/)
 * (@iverok)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/order-status-processing-2/#post-17421691)
 * Yes, that is correct, and not only for this plugin – “Processing” is the default
   state for “payment complete”, except for virtual/downloadable products.
 * The capture logic varies from payment gateway to payment gateway, but the typical
   flow is that money is reserved at “processing” and captured at “complete”.
 * Oh, there is one more exception if you are in Finland and using Bank Transfer
   as the payment method – for this there is no reserve/capture step; the funds 
   are transferred immediately.
 * If you do set the order status to “Complete” at the thank you page, this is the
   kind of automation I mentioned. The order *will* be captured at this point, and
   it will look like your example above:
 * Status AUTHORIZED
   Amount 218.00 NOKCaptured 218.00 NOK
 * If you have orders that are “completed” without being captured, then you have
   something weird happening at your store; so I would double check that you aren’t
   using other kinds of automation or code here. In particular, when setting a Vipps
   Mobilepay order to “Complete”, the order *will* be captured by the hook that 
   runs when an order changes state. If this fails, the order will in fact be set
   to “On-hold” instead – so you should never have un-captured orders marked compelte.
 * It is possible to defeat this logic, but only by modifying the database directly
   so that the standard hooks do not run. If you do this, you will need to add a
   capture step to your logic.
 * Now, you should be aware that you can’t assume that all customers will return
   to the “thankyou” page. It is not at all unheard of to simply close the browser
   after completing the payment, and if this happens, your action will not occur
   either. The order should then stay “Processing” until marked “Complete”. If you
   need to automate order completion, you can simply get these orders and change
   their state to “completed” using the WC_Order api.
 * You should be able to see the state of the order at Vipps Mobilepay in the metabox(“
   Show complete transaction details”). You can also check the logs found at WooCommerce/
   Status/Logs, in particular the one named “woo-vipps-<date and hash>”.
 *  Thread Starter [Qhub](https://wordpress.org/support/users/qhub/)
 * (@qhub)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/order-status-processing-2/#post-17429668)
 * Based on the information provided we changed all our products type to “Virtual”.
   We received an order and still it went into “Processing” instead of Capture and
   Complete. Any ideas?
 * Payment method is Vipps. Is there anything else specific that automatically Captures
   the payment?
 *     ```wp-block-code
       Transaction details
   
       Order id: Woo282287Order status: AUTHORIZEDPayment method: VippsAPI: epaymentAll values in ører (1/100 NOK)Transaction summaryCapured amount:0Remaining amount to capture:44900Refunded amount:0Remaining amount to refund:0Cancelled amount:0Remaining amount to cancel:44900User detailsUser ID:First Name: Anonymous customerLast Name:Mobile Number:Email:Transaction LogOperation: AUTHORIZEDAmount: 449 NOKSuccess: 1Timestamp: 2024-02-15T14:42:55.037ZTransaction ID: 10034932134
   
       Operation: CREATEDAmount: 449 NOKSuccess: 1Timestamp: 2024-02-15T14:42:42.7347258ZTransaction ID: 93b1074c-64cc-4d1d-956d-2c8bc89cffbb
       ```
   
    - Order status changed from Pending payment to Processing.15.February 2024 at
      2:43 pm Delete note
    - Payment authorized at Vipps15.February 2024 at 2:43 pm Delete note
    - Awaiting Vipps payment confirmation15.February 2024 at 2:42 pm Delete note
    - Vipps payment initiated15.February 2024 at 2:42 pm Delete note
 *  Thread Starter [Qhub](https://wordpress.org/support/users/qhub/)
 * (@qhub)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/order-status-processing-2/#post-17429671)
 * It’s also worth noting that some orders are being Captured and Completed automatically.
   I see no clear difference to understand what could have caused one order to complete
   automatically and one to go into Processing. This is confusing. Both products
   are “Virtual” and payment method is Vipps
 * Transaction details
 * Order id: Woo282325
   Order status: AUTHORIZEDPayment method: VippsAPI: epaymentAll
   values in ører (1/100 NOK)Transaction summaryCapured amount:34900Remaining amount
   to capture:0Refunded amount:0Remaining amount to refund:34900Cancelled amount:
   0Remaining amount to cancel:0User detailsUser ID:First Name: Anonymous customerLast
   Name:Mobile Number:Email:Transaction LogOperation: CAPTUREDAmount: 349 NOKSuccess:
   1Timestamp: 2024-02-15T22:17:31.505ZTransaction ID: 2039400508
 * Operation: AUTHORIZED
   Amount: 349 NOKSuccess: 1Timestamp: 2024-02-15T22:17:25.382ZTransaction
   ID: 10035411328
 * Operation: CREATED
   Amount: 349 NOKSuccess: 1Timestamp: 2024-02-15T22:17:18.3488221ZTransaction
   ID: ea2263d9-fe0f-42b5-9fd4-7d4b8b695462
    -  This reply was modified 2 years, 3 months ago by [Qhub](https://wordpress.org/support/users/qhub/).
 *  Plugin Author [Iver Odin Kvello](https://wordpress.org/support/users/iverok/)
 * (@iverok)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/order-status-processing-2/#post-17429952)
 * To be treated as “do not need processing” they have to be both “Virtual” and “
   Downloadable” by default. They don’t actually have to be downloadable”to be marked“
   Downloadable”, but when they are, they are seen as not “needing processing”.
 * The ones that go to “Completed” are probably set so by the “thankyou” hook you
   are using. There is a race condition here, so it can’t be relied on to defeat
   the normal flow.
 * If you want to modify the “needs processing” logic without using “Downloadable”,
   the filter to modify is in Woo itself:
 *     ```wp-block-code
       apply_filters( 'woocommerce_order_item_needs_processing', $yesno, $product, $order_item_id );
       ```
   
 * $yesno will by default be true only for virtual and downloadable products, but
   if you have other products that do not need processing you can return “true” 
   for them in this filter.
 *  Thread Starter [Qhub](https://wordpress.org/support/users/qhub/)
 * (@qhub)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/order-status-processing-2/#post-17430061)
 * Ideally this should be a setting in the plugin to not go into Processing even
   just for Virtual products.
 *  Plugin Author [Iver Odin Kvello](https://wordpress.org/support/users/iverok/)
 * (@iverok)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/order-status-processing-2/#post-17430132)
 * The logic you are talking about here is WooCommerce-logic, not Vipps logic. The
   standard payment status after “payment complete” _is_ processing, unless the 
   entire order “does not need processing”. The logic is managed by the filter I
   quoted above, plus this:
 *     ```wp-block-code
       apply_filters( 'woocommerce_payment_complete_order_status', $this->needs_processing() ? 'processing' : 'completed', $this->get_id(), $this );
       ```
   
 * This is all standard WooCommerce, so it is not for this payment gateway to change.

Viewing 10 replies - 1 through 10 (of 10 total)

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## Tags

 * [order status](https://wordpress.org/support/topic-tag/order-status/)

 * 10 replies
 * 2 participants
 * Last reply from: [Iver Odin Kvello](https://wordpress.org/support/users/iverok/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/order-status-processing-2/#post-17430132)
 * Status: not resolved