Title: “Order” view partly missing – error found
Last modified: June 17, 2022

---

# “Order” view partly missing – error found

 *  Resolved [kalbink](https://wordpress.org/support/users/kalbink/)
 * (@kalbink)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/order-view-partly-missing-error-found/)
 * Hi,
    After latest update to newest WooCommerce version, “order” view in admin
   is partly missing -> no ordered products nor shipping method visible anymore.
 * Any ideas how to fix it?

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Support [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/)
 * (@tamirat22)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/order-view-partly-missing-error-found/#post-15746820)
 * Hello [@kalbink](https://wordpress.org/support/users/kalbink/)!
 * Thanks for reaching out!
 * > After latest update to newest WooCommerce version, “order” view in admin is
   > partly missing -> no ordered products nor shipping method visible anymore.
 * To have more insight, could you please share a copy of your site’s System Status?
   You can find it via **WooCommerce → Status**. Select “Get system report” and 
   then “Copy for support”.  Once you’ve done that, paste it here in your response.
 * Additionally, please check for any fatal errors under your page here:** WooCommerce
   → Status → Logs** and look for any recent `Fatal Errors` listed there.
 * We will be waiting for your update!
 *  Thread Starter [kalbink](https://wordpress.org/support/users/kalbink/)
 * (@kalbink)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/order-view-partly-missing-error-found/#post-15747526)
 * Hi,
 * System status is here:
 *     ```
       ### WordPress Environment ###
   
       WordPress address (URL): https://ilusadjuuksed.ee
       Site address (URL): https://ilusadjuuksed.ee
       WC Version: 6.6.0
       REST API Version: ✔ 6.6.0
       WC Blocks Version: ✔ 7.6.0
       Action Scheduler Version: ✔ 3.4.0
       Log Directory Writable: ✔
       WP Version: 6.0
       WP Multisite: –
       WP Memory Limit: 1 GB
       WP Debug Mode: –
       WP Cron: ✔
       Language: et
       External object cache: –
   
       ### Server Environment ###
   
       Server Info: Apache / ZoneOS
       PHP Version: 7.4.28
       PHP Post Max Size: 2 GB
       PHP Time Limit: 30
       PHP Max Input Vars: 20000
       cURL Version: 7.81.0
       OpenSSL/1.1.1m
   
       SUHOSIN Installed: –
       MySQL Version: 5.5.5-10.4.22-MariaDB-log
       Max Upload Size: 2 GB
       Default Timezone is UTC: ✔
       fsockopen/cURL: ✔
       SoapClient: ✔
       DOMDocument: ✔
       GZip: ✔
       Multibyte String: ✔
       Remote Post: ✔
       Remote Get: ✔
   
       ### Database ###
   
       WC Database Version: 6.6.0
       WC Database Prefix: tgje_
       Andmebaasi maht kokku: 703.92MB
       Andmebaasi andmete maht: 656.14MB
       Andmebaasi indeksi maht: 47.78MB
       tgje_woocommerce_sessions: Andmed: 7.02MB + indeks: 0.13MB + mootor InnoDB
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       tgje_woocommerce_order_items: Andmed: 0.14MB + indeks: 0.06MB + mootor InnoDB
       tgje_woocommerce_order_itemmeta: Andmed: 1.52MB + indeks: 0.77MB + mootor InnoDB
       tgje_woocommerce_tax_rates: Andmed: 0.02MB + indeks: 0.06MB + mootor InnoDB
       tgje_woocommerce_tax_rate_locations: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
       tgje_woocommerce_shipping_zones: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
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       tgje_wc_category_lookup: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
       tgje_wc_customer_lookup: Andmed: 0.06MB + indeks: 0.03MB + mootor InnoDB
       tgje_wc_download_log: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
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       tgje_wc_order_stats: Andmed: 0.06MB + indeks: 0.05MB + mootor InnoDB
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       ### Post Type Counts ###
   
       attachment: 1169
       custom_css: 1
       elementor_icons: 1
       elementor_library: 101
       forminator_forms: 2
       forminator_polls: 1
       global_product_addon: 1
       jp_img_sitemap: 2
       jp_sitemap: 2
       jp_sitemap_master: 2
       jp_vid_sitemap: 2
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       lws-wre-pool: 1
       lws-wre-unlockable: 6
       nav_menu_item: 119
       page: 88
       polylang_mo: 4
       post: 19
       product: 82
       product_variation: 54
       revision: 11024
       scorg: 3
       shop_coupon: 135
       shop_order: 656
       shop_order_refund: 1
       wc_product_tab: 1
       wp_global_styles: 1
       xlwcty_thankyou: 5
   
       ### Security ###
   
       Secure connection (HTTPS): ✔
       Hide errors from visitors: ✔
   
       ### Active Plugins (29) ###
   
       WPML Multilingual CMS: - OnTheGoSystems – 4.5.8
       Akismet Anti-Spam: - Automattic – 4.2.4
       GTM4WP: - Thomas Geiger – 1.15.2
       Elementor Pro: - Elementor.com – 3.7.1
       Elementor: - Elementor.com – 3.6.6
       Advanced Scripts: - Clean Plugins – 2.3.4
       Facebook for WooCommerce: - Facebook – 2.6.16
       Ilusadjuuksed Custom Functions: - YesITworks – 0.1.0
       Jetpack: - Automattic – 11.0
       Mailchimp for WooCommerce: - Mailchimp – 2.6.2
       MC4WP: Mailchimp for WordPress: - ibericode – 4.8.7
       MakeCommerce: - Maksekeskus AS – 3.0.14
       Nextend Social Login: - Nextendweb – 3.1.5
       PowerPack Pro for Elementor: - Team IdeaBox - PowerPack Elements – 2.9.2
       Really Simple SSL: - Really Simple Plugins – 5.3.2
       WooCommerce Thank You Page - NextMove: - XLPlugins – 1.16.0
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       Woocommerce Merit Aktiva integration: - YesITworks – 1.4.6
       WooCommerce Multilingual & Multicurrency: - OnTheGoSystems – 5.0.1
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       Yoast SEO Premium: - Team Yoast – 18.1
       Yoast SEO: - Team Yoast – 19.0
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       WPML Media: - OnTheGoSystems – 2.7.0
       WPML String Translation: - OnTheGoSystems – 3.2.1
       YITH WooCommerce Wishlist: - YITH – 3.8.0
   
       ### Inactive Plugins (0) ###
   
       ### Dropin Plugins (1) ###
   
       advanced-cache.php: advanced-cache.php
   
       ### Must Use Plugins (1) ###
   
       installatron_hide_status_test.php: -  –
   
       ### Settings ###
   
       API Enabled: –
       Force SSL: –
       Currency: EUR (€)
       Currency Position: left
       Thousand Separator: 
       Decimal Separator: .
       Number of Decimals: 2
       Taxonomies: Product Types: external (external)
       grouped (grouped)
       simple (simple)
       variable (variable)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: ✔
       Enforce Approved Product Download Directories: –
   
       ### WC Pages ###
   
       Poe alusaadress: #15676 - /e-pood/
       Ostukorv: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
       Kassa: #13820 - /kassa/
       Minu konto: #13821 - /minu-konto/
       Müügitingimused: #64 - /kasutustingimused/
   
       ### Theme ###
   
       Name: Shopstar!
       Version: 10.2.06
       Author URL: https://www.outtheboxthemes.com/
       Child Theme: ❌ – Kui muudad WooCommerce-i ülemteemas
       mida sina isiklikult ei ole ehitanud
       soovitame kasutada alamteemat. Vaata: kuidas luua alamteema
   
       WooCommerce Support: ✔
   
       ### Templates ###
   
       Overrides: /data01/virt101451/domeenid/www.ilusadjuuksed.ee/htdocs/wp-content/plugins/powerpack-elements/templates/woocommerce/archive-product.php
       shopstar/product-searchform.php
   
       ### Admin ###
   
       Enabled Features: activity-panels
       analytics
       coupons
       customer-effort-score-tracks
       experimental-products-task
       experimental-import-products-task
       experimental-fashion-sample-products
       homescreen
       marketing
       mobile-app-banner
       navigation
       onboarding
       onboarding-tasks
       remote-inbox-notifications
       remote-free-extensions
       payment-gateway-suggestions
       shipping-label-banner
       subscriptions
       store-alerts
       transient-notices
       wc-pay-promotion
       wc-pay-welcome-page
       wc-pay-subscriptions-page
   
       Disabled Features: minified-js
       settings
   
       Daily Cron: ✔ Next scheduled: 2022-06-17 19:02:11 +03:00
       Options: ✔
       Notes: 73
       Onboarding: completed
   
       ### Action Scheduler ###
   
       Täidetud: 1,494
       Oldest: 2022-05-17 18:45:42 +0000
       Newest: 2022-06-17 17:50:52 +0000
   
       Ootel: 3
       Oldest: 2022-06-17 18:50:46 +0000
       Newest: 2022-06-18 17:06:04 +0000
   
       ### Status report information ###
   
       Generated at: 2022-06-17 21:41:33 +03:00
       ```
   
 * ————————————————————————-
 * Also, under “Logs” there is one error involved with WPML translation plugin….
   Don´t know what to do with that….
 *     ```
       2022-05-31T03:42:53+00:00 CRITICAL Uncaught Error: Call to a member function get_element_id() on null in /data01/virt101451/domeenid/www.ilusadjuuksed.ee/htdocs/wp-content/plugins/sitepress-multilingual-cms/classes/emails/notification/summary/class-wpml-tm-jobs-summary-report.php:81
       Stack trace:
       #0 /data01/virt101451/domeenid/www.ilusadjuuksed.ee/htdocs/wp-content/plugins/sitepress-multilingual-cms/classes/emails/notification/summary/class-wpml-tm-jobs-summary-report.php(47): WPML_TM_Jobs_Summary_Report->build_completed_jobs()
       #1 /data01/virt101451/domeenid/www.ilusadjuuksed.ee/htdocs/wp-content/plugins/sitepress-multilingual-cms/classes/emails/notification/summary/class-wpml-tm-jobs-summary-report-process-factory.php(66): WPML_TM_Jobs_Summary_Report->__construct(Object(WPML_Translation_Jobs_Collection), Object(WPML_TM_String), Object(WPML_TM_Post), 'weekly', Object(WPML_Translation_Element_Factory))
       #2 /data01/virt101451/domeenid/www.ilusadjuuksed.ee/htdocs/wp-content/plugins/sitepress-multilingual-cms/classes/emails/notification/summary/clas failis /data01/virt101451/domeenid/www.ilusadjuuksed.ee/htdocs/wp-content/plugins/sitepress-multilingual-cms/classes/emails/notification/summary/class-wpml-tm-jobs-summary-report.php real 81
       ```
   
 *  [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/)
 * (@judagutor)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/order-view-partly-missing-error-found/#post-15747568)
 * Hi [@kalbink](https://wordpress.org/support/users/kalbink/)!
 * Thank you for sending the system status report.
 * To further check, could you please send a screenshot of what you currently see
   in your **Orders** section?
 * You can use the [snipboard.io](https://snipboard.io/) tool to share it.
 * Thanks!
 *  Thread Starter [kalbink](https://wordpress.org/support/users/kalbink/)
 * (@kalbink)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/order-view-partly-missing-error-found/#post-15747617)
 * Hi,
 * Picture looks like this:
    [https://snipboard.io/xzA0te.jpg](https://snipboard.io/xzA0te.jpg)
 * Ordered goods missing, payment method, shipping…
 *  [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/)
 * (@judagutor)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/order-view-partly-missing-error-found/#post-15747647)
 * Thank you for sending the screenshot; it is helpful.
 * After updating your plugins, conflicts between WooCommerce and your theme or 
   another plugin might occur; an outdated or malfunctioning code could interfere
   and cause issues.
 * We need to ensure that this isn’t happening on your site.
 * To do this, please perform a conflict test by temporarily switching your theme
   back to [Storefront](https://www.woocommerce.com/storefront/), disabling all 
   plugins except WooCommerce. Once you do this, check again if the issue persists.
 * If that solves it, reactivate the theme first and check again. Then, reactivate
   your other plugins, testing after each, until you find the one causing conflict.
 * If you cannot perform a conflict test on your live site, we recommend creating
   a staging site using the [WP Staging](https://wordpress.org/plugins/wp-staging/)
   plugin.
 * You can find a more detailed explanation of how to do a conflict test here: [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).
 * Let us know how that goes for you!
 *  Thread Starter [kalbink](https://wordpress.org/support/users/kalbink/)
 * (@kalbink)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/order-view-partly-missing-error-found/#post-15748438)
 * Thank you for instructions – conflict appears with MakeCommerce plugin.
    How 
   to proceed now – are you checkin the suitability with that plugin or should I
   contact with that plugin developers?
 *  Plugin Support [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/)
 * (@tamirat22)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/order-view-partly-missing-error-found/#post-15748466)
 * Hello [@kalbink](https://wordpress.org/support/users/kalbink/)!
 * Thanks for the follow-up and for confirming the plugin conflict!
 * You can now reach out to the author(s) of the plugin and inquire about the issue.
 * You could also look for similar issues in their support forum or post one of 
   your own here: [https://wordpress.org/support/plugin/makecommerce/](https://wordpress.org/support/plugin/makecommerce/)
 * Hope this helps!
 *  Thread Starter [kalbink](https://wordpress.org/support/users/kalbink/)
 * (@kalbink)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/order-view-partly-missing-error-found/#post-15748505)
 * Thank you for your help, will do as you recommend.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘“Order” view partly missing – error found’ is closed to new replies.

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 * 8 replies
 * 3 participants
 * Last reply from: [kalbink](https://wordpress.org/support/users/kalbink/)
 * Last activity: [3 years, 12 months ago](https://wordpress.org/support/topic/order-view-partly-missing-error-found/#post-15748505)
 * Status: resolved