Orders are not being forwarded

  • Resolved jesseplascencia

    (@jesseplascencia)


    5 years, 5 months ago

    Hello All

    Im trying out this imple code Cart for my website. I got some items added to the store just to get things going but for whatever reason the email I added for the orders to go to is not receiving the orders, I check the spam folder with no luck. tried different emails too with also no luck. can you guys suggest anything in this situation?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ndre

    (@ndre)

    5 years, 5 months ago

    Hi @jesseplascencia,

    Did you try the SMTP authentication method mentioned in shopping cart settings?

    Thread Starter jesseplascencia

    (@jesseplascencia)

    5 years, 5 months ago

    I dont see that option there. when I first opened the page initially I saw something about SMTP but I don’t see that option in that menu anymore per say

    Thread Starter jesseplascencia

    (@jesseplascencia)

    5 years, 5 months ago

    Actually I just set the SMTP plugin and activated/ gave permission to google should that help ?

    Thread Starter jesseplascencia

    (@jesseplascencia)

    5 years, 5 months ago

    Also should I fill out both fields with the email?
    I.E.

    Email to receive orders:

    Email to send confirmations:

    I dont need to add any thing special just he email address? thank you

    Plugin Author ndre

    (@ndre)

    5 years, 5 months ago

    Hi @jesseplascencia,

    You should insert your email address there.

    Yes, the SMTP plugin should help. Please use the test email feature within the SMTP plugin to make sure it is configured properly.

Viewing 5 replies - 1 through 5 (of 5 total)

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