Orders being Cancelled after Processing
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We’ve got reports about some order incidents;
Where the order have been updated from ‘Awaiting payment’ to ‘Processing’, and both customer and store owner have received the confirmation mail.
But then the order goes into ‘Cancelled’ after a while, and this obviously is an issue both for the store owner and the customer, who believed the order was confirmed and ready to be shipped.
In Svea Payment Admin it seems like it never was confirmed, just created, and then cancelled.
How did it start at ‘Processing’ in Woo? And then being updated from ‘Awaiting payment’ to ‘Processing’, and finally mysteriously going from ‘Awaiting payment’ to ‘Cancelled’ – when it according to the log was at ‘Processing’ status?
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For everyone interested it seems to have been caused by Svea sending two validation callbacks in less than a minute, and for whatever reason those two calls have been processed at the exact same second in Woo. This then somehow seems to have changed the order status twice ( Pending payment -> Processing -> Pending payment), and made them show up in reverted order in the order notes. This is at the moment the only plausible explanation.
Svea on their side should maybe give it some more time, before sending another validation callback, waiting for whatever confirmation the plugin delivers (Push callback finalized order?), because delays happens – it’s internet.
The plugin on the other side should probably ensure it doesn’t process two identically validations callbacks, and at least ensure the order status isn’t already ‘Processing’ before trying to update it again.
Thus I would recommend looking at how it could end up as ‘Pending payment’, going from ‘Processing’ to ‘Pending payment’ – as that plausible is what happened. Looking if there is anything in the plugin code allowing that to happen (which it shouldn’t), or if it just was a odd consequence of the status update collision (which of course shouldn’t happen).
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