Title: Orders Created Without Payment / Missing Parameter
Last modified: October 25, 2025

---

# Orders Created Without Payment / Missing Parameter

 *  Resolved [Ulf Schönefeld](https://wordpress.org/support/users/uschoene/)
 * (@uschoene)
 * [7 months, 2 weeks ago](https://wordpress.org/support/topic/orders-created-without-payment-missing-parameter/)
 * Hello WooCommerce Support Team,
 * we are experiencing a critical issue with the **Amazon Pay for WooCommerce** 
   plugin and would like your assistance.**Issue summary**
 * Since **September 26th, 2025**, Amazon Pay payments can no longer be completed
   on our website.
 * When a customer clicks the **Amazon Pay** button in the checkout, they are **
   not redirected to Amazon**, and instead, an **order is automatically created 
   without any payment**.
 * We temporarily deactivated the plugin and then tried to reconnect Amazon Pay,
   but we received the following error message:
 *     ```wp-block-code
       {
         "reasonCode": "MISSING_PARAMETER_VALUE",
         "errorDetails": [
           {
             "message": "SolutionProviderId is not present.",
             "params": [
               "solutionProviderId"
             ]
           }
         ]
       }
       ```
   
 * **Environment details**
    - **WooCommerce version:** 10.2.2
    - **Amazon Pay for WooCommerce version:** 2.6.0
 * **Amazon Pay Support feedback**
 * We contacted **Amazon Pay Support**, and they confirmed that this issue is caused
   by a **missing “solutionProviderId” parameter**, which became **mandatory in 
   a recent Amazon Pay API update**.
 * They advised that **newer versions of the plugin** include this parameter, and
   if not, the **plugin developer needs to update the integration** accordingly.**
   Additional notes**
    - Our Amazon Pay setup has worked flawlessly for **over four years** until this
      issue suddenly appeared.
    - All account data, credentials, and integration settings have been double-checked
      and are correct.
    - The payment method has been reactivated in **sandbox mode** for testing purposes.
 * Could you please review this issue and confirm whether an updated version of 
   the plugin with the solutionProviderId implementation is available or planned?
 * Thank you very much for your help and support!
 * Kind regards,
   Ulf SchönefeldSchönefeld GmbHmy-cans.com
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Forders-created-without-payment-missing-parameter%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Christian](https://wordpress.org/support/users/christian1983/)
 * (@christian1983)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/orders-created-without-payment-missing-parameter/#post-18699805)
 * Hey [@uschoene](https://wordpress.org/support/users/uschoene/)
 * Hope you are doing well!
 * try to check the following link [conflict test](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
   on a Staging site, could be some plugin or even the Theme you are using. We need
   to isolate the problem first.
 * If you can’t find the issue or you have already done the Conflict test, please
   contact us at WooCommerce.com > My Account > Support. You may need to create 
   an account before you can access that page.
 * Please include a link to this forum thread, so that we can keep track of what’s
   already been done.
 * We will be able to help you further there.
 * Best,
   Christian
 *  Plugin Support [Christian](https://wordpress.org/support/users/christian1983/)
 * (@christian1983)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/orders-created-without-payment-missing-parameter/#post-18699819)
 * Hey [@uschoene](https://wordpress.org/support/users/uschoene/) , I saw you already
   contacted WooCommerce. I will close this thread and continue privately from there.
 * Best,
   Christian

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Orders Created Without Payment / Missing Parameter’ is closed to new 
replies.

 * ![](https://ps.w.org/woocommerce-gateway-amazon-payments-advanced/assets/icon-
   256x256.png?rev=3193173)
 * [Amazon Pay for WooCommerce](https://wordpress.org/plugins/woocommerce-gateway-amazon-payments-advanced/)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-amazon-payments-advanced/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-amazon-payments-advanced/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-amazon-payments-advanced/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-amazon-payments-advanced/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Christian](https://wordpress.org/support/users/christian1983/)
 * Last activity: [7 months, 1 week ago](https://wordpress.org/support/topic/orders-created-without-payment-missing-parameter/#post-18699819)
 * Status: resolved