Title: Orders do not complete
Last modified: April 5, 2024

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# Orders do not complete

 *  Resolved [Megan](https://wordpress.org/support/users/tsbweb/)
 * (@tsbweb)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/orders-do-not-complete/)
 * Hello!
 * We having issues getting orders completed. Everything works like usual until 
   the checkout page. After adding cc info, the page just shows a loading icon and
   this loading screen stays forever. The order itself does not get fully processed.
 * WP core, theme, and plugins are all updated. Hosting is WP Engine. Last successful
   processed order was April 1.
 * Here is screenshot: [https://imgur.com/a/DnHP2Rh](https://imgur.com/a/DnHP2Rh)
 * Lastly, I did check the logs and saw this: 2024-04-05T19:25:22+00:00 Critical
   Uncaught Error: Unknown named parameter $interval in /nas/content/live/loveshack/
   wp-includes/class-wp-hook.php:324
 * Please advise.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Forders-do-not-complete%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/)
 * (@ckadenge)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/orders-do-not-complete/#post-17557460)
 * Hi there [@tsbweb](https://wordpress.org/support/users/tsbweb/),
 * I’m sorry to hear about the issue you’re experiencing with order completion.
 * Here are some steps to help troubleshoot the issue further:
    1. Deactivate all plugins except WooCommerce to see if the issue persists. If the
       issue is resolved, reactivate your plugins one by one to identify the source
       of the conflict.
    2. If the issue remains after deactivating all plugins, try switching to a default
       WordPress theme like [Storefront](https://wordpress.org/themes/storefront/) 
       to see if your theme might be causing the issue.
 * You can find more details on how to run a conflict test from [this guide here](https://woo.com/document/how-to-test-for-conflicts/).
 * Let us know if this helps.
 *  Thread Starter [Megan](https://wordpress.org/support/users/tsbweb/)
 * (@tsbweb)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/orders-do-not-complete/#post-17560131)
 * Hello!
 * Thank you for your feedback. It looks like there was conflict from the WP Optimize
   plugin. However, only using PayPal (pop up window) only works and not the Advanced
   Card Processing (from PayPal). When trying to use ACP, it still just circles 
   like before.
 * Please advise.
 *  [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/)
 * (@ckadenge)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/orders-do-not-complete/#post-17561107)
 * Hello again [@tsbweb](https://wordpress.org/support/users/tsbweb/),
 * Thanks for sharing an update on this.
 * Could you kindly confirm if this also happens when you switch your theme to a
   default theme like [Storefront](https://wordpress.org/themes/storefront/)?
 * In the meantime, I’d like to take a closer look at your site setup. Please share
   with us your system status report, which you can find via WooCommerce > Status
   > Get system report > Copy for support, then paste it via [https://gist.github.com/](https://gist.github.com/)
   and send the link here.
 * Also check for any Fatal error logs under WooCommerce > Status > Logs, then paste
   it via [https://gist.github.com/](https://gist.github.com/) and send the link
   here.
 * Looking forward to assisting you further.
 *  Thread Starter [Megan](https://wordpress.org/support/users/tsbweb/)
 * (@tsbweb)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/orders-do-not-complete/#post-17688439)
 * Hello! Upon further testing, the issue was a conflict with another plugin: WP-
   Optimize. After disabling, the payment went through no problem. Thank you for
   your help!
 *  [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/)
 * (@carolm29)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/orders-do-not-complete/#post-17691306)
 * Hey, [@tsbweb](https://wordpress.org/support/users/tsbweb/)!
 * I’m glad we were able to help! If you have a few minutes, we’d love if you could
   leave us a review: [https://wordpress.org/support/plugin/woocommerce/reviews/](https://wordpress.org/support/plugin/woocommerce/reviews/)
 * Please let us know if there’s anything else we can do to help or if you have 
   any questions.
 * Have a wonderful day!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Orders do not complete’ is closed to new replies.

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## Tags

 * [order processing](https://wordpress.org/support/topic-tag/order-processing/)

 * 5 replies
 * 3 participants
 * Last reply from: [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/orders-do-not-complete/#post-17691306)
 * Status: resolved