Title: Orders email not including the product add-ons
Last modified: May 6, 2025

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# Orders email not including the product add-ons

 *  [moxwai](https://wordpress.org/support/users/moxwai/)
 * (@moxwai)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/orders-email-not-including-the-product-add-ons/)
 * We have YITH Wocommerce product add-ons & extra options Version 4.20.0 plugin.
 * If the customer chooses a selected add-on, such as on this page under “add accessories”:
   [https://www.agrisolar.co.nz/products/electric-fence-energisers/mb450-fence-energiser/](https://www.agrisolar.co.nz/products/electric-fence-energisers/mb450-fence-energiser/)–
   it will add them to the cart, and checkout, cost is updated etc – but it wont
   add the detail to the orders email that goes to the owner. We are running WP 
   6.8.1. Bug wasn’t happening previously, so it could be in the latest update, 
   not sure.
 * Any help would be appreciated.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [moxwai](https://wordpress.org/support/users/moxwai/)
 * (@moxwai)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/orders-email-not-including-the-product-add-ons/#post-18453762)
 * Is there a short code I can add into the ‘Additional content’ area of the orders
   email via /wp-admin/admin.php?page=wc-settings&tab=email&section=wc_email_new_order
 *  Plugin Support [Pablo Pérez](https://wordpress.org/support/users/pperez001/)
 * (@pperez001)
 * [11 months ago](https://wordpress.org/support/topic/orders-email-not-including-the-product-add-ons/#post-18463566)
 * Hi there,
 * I checked the email in our local installations and I couldn’t replicate your 
   problem. In the plugin settings there is an [option to hide the add-ons](https://prnt.sc/GtYvOyjG-0t_)
   in the emails could you please if you have this option enabled?
 * Let us know.
 *  Thread Starter [moxwai](https://wordpress.org/support/users/moxwai/)
 * (@moxwai)
 * [11 months ago](https://wordpress.org/support/topic/orders-email-not-including-the-product-add-ons/#post-18464261)
 * thankyou! Lifesaver, not sure how it got ticked, is it on by default in the newest
   update?
 *  [Facundo A.](https://wordpress.org/support/users/aranofacundo/)
 * (@aranofacundo)
 * [11 months ago](https://wordpress.org/support/topic/orders-email-not-including-the-product-add-ons/#post-18472813)
 * Hi there,
 * We’re glad the issue is solved. About your question, no, the option is disabled
   by default in the plugin.
 * We’ll remain at your disposal.
 *  [michelle423](https://wordpress.org/support/users/michelle423/)
 * (@michelle423)
 * [9 months, 1 week ago](https://wordpress.org/support/topic/orders-email-not-including-the-product-add-ons/#post-18546514)
 * Facundo Arano – I have this issue as well, but I’ve already checked and this 
   option is not ticked. Yet, none of my options are sending in the emails to Admin.
   Can you help please?

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Orders email not including the product add-ons’ is closed to new replies.

 * ![](https://ps.w.org/yith-woocommerce-product-add-ons/assets/icon-128x128.gif?
   rev=3142291)
 * [YITH WooCommerce Product Add-Ons](https://wordpress.org/plugins/yith-woocommerce-product-add-ons/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/yith-woocommerce-product-add-ons/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/yith-woocommerce-product-add-ons/)
 * [Active Topics](https://wordpress.org/support/plugin/yith-woocommerce-product-add-ons/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/yith-woocommerce-product-add-ons/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/yith-woocommerce-product-add-ons/reviews/)

## Tags

 * [product add-ons](https://wordpress.org/support/topic-tag/product-add-ons/)

 * 5 replies
 * 4 participants
 * Last reply from: [michelle423](https://wordpress.org/support/users/michelle423/)
 * Last activity: [9 months, 1 week ago](https://wordpress.org/support/topic/orders-email-not-including-the-product-add-ons/#post-18546514)
 * Status: not resolved