Title: Orders failing with same error code
Last modified: September 27, 2022

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# Orders failing with same error code

 *  Resolved [awcrowns](https://wordpress.org/support/users/awcrowns/)
 * (@awcrowns)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/orders-failing-with-same-error-code/)
 * Hello, recently I am getting more than the usual amount of failed orders. These
   customers say they have no idea why it happened. Upon review I see this message
   on the order notes. ALl failed orders are shooting this same message back.
 * `Failed to process the payment. Please try again or contact the shop admin. [
   UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically
   incorrect, or failed business validation. https://developer.paypal.com/docs/api/
   orders/v2/#error-PAYER_CANNOT_PAY PayPalGateway.php:502 [UNPROCESSABLE_ENTITY]
   The requested action could not be performed, semantically incorrect, or failed
   business validation. https://developer.paypal.com/docs/api/orders/v2/#error-PAYER_CANNOT_PAY
   OrderEndpoint.php:313 Order status changed from Pending payment to Failed.`
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Forders-failing-with-same-error-code%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/orders-failing-with-same-error-code/#post-16052462)
 * Hi [@awcrowns](https://wordpress.org/support/users/awcrowns/),
 * This error is usually the result of a problem with the buyer’s funding source,
   for example, a credit card. The buyer must clarify this problem with their bank.
   
   You could also reach out to the [PayPal merchant support](https://www.paypal.com/smarthelp/contact-us/)
   but there is normally not much you could do about it.
 * Kind regards,
    Niklas
 *  Thread Starter [awcrowns](https://wordpress.org/support/users/awcrowns/)
 * (@awcrowns)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/orders-failing-with-same-error-code/#post-16052616)
 * That is a relief that it isn’t our site. I was just thrown off with the “failed
   business validation.” Usually with declined orders the site shows that the payment
   processor or bank declined the transaction. This was an new error code for me.
   Thanks for your help!
 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/orders-failing-with-same-error-code/#post-16052633)
 * Hi [@awcrowns](https://wordpress.org/support/users/awcrowns/),
 * This `[UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically
   incorrect, or failed business validation.` part is the default error message 
   from the PayPal API and is the same for every essentially every response. This
   is more meant for developers than end users, and the plugin tries to hide these
   message from the user for certain errors. But some API responses may not be handled
   yet with a more user-friendly error, and then this text could be displayed.
    
   So the buyer sees the same message in the Checkout when the payment failed like
   this.
 * But the team is working on providing more user-friendly errors messages without
   this text for all API responses in a future update.
 * Kind regards,
    Niklas
 *  [Sam Berry](https://wordpress.org/support/users/xronn/)
 * (@xronn)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/orders-failing-with-same-error-code/#post-16084608)
 * Also seeing this error now with the latest version, no other changes to the site
   had to disable this gateway for now

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Orders failing with same error code’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Sam Berry](https://wordpress.org/support/users/xronn/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/orders-failing-with-same-error-code/#post-16084608)
 * Status: resolved