Title: Orders going missing after completion Last modified: July 17, 2023 --- # Orders going missing after completion * Resolved [kalbink](https://wordpress.org/support/users/kalbink/) * (@kalbink) * [2 years, 10 months ago](https://wordpress.org/support/topic/orders-going-missing-after-completion/) * Hi, After completing an order, they’re disappearing from orders and cannot be found anywhere anymore. Can you help to solve this issue?And already in advance: if you’re asking now system status report, then I don’t have this report creation button anywhere, so this is impossible to send you. So 2 issues to be resolved, hope someone could help. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Forders-going-missing-after-completion%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * (@beautyofcode) * [2 years, 10 months ago](https://wordpress.org/support/topic/orders-going-missing-after-completion/#post-16900102) * Hi [@kalbink](https://wordpress.org/support/users/kalbink/) , * Thanks for reaching out! * I understand that orders are disappearing from **WooCommerce → Orders**, is this correct? * Hmm, this is indeed strange and not something I am able to replicate on my test site which uses the latest version of WooCommerce core. * Do you recall any changes/updates made to the site prior to this issue surfacing, or has this been present for a while? * Also, does this happen with all orders, or only a few? If the latter, are there any similarities with the orders experiencing this issue (i.e. specific products, product types etc.) * > And already in advance: if you’re asking now system status report, then I don’t > have this report creation button anywhere, so this is impossible to send you. * Can you please share a screenshot of what you currently see when navigating to** WooCommerce** → **Status**? * If you do not already have a screenshot tool installed, [Snipboard.io](https://snipboard.io/) can be used for easily sharing screenshots. Please follow the instructions on that page, then paste the URL in this thread. * If possible, can you also please share a copy of any fatal error log found under** WooCommerce** → **Status** → **Logs**. * Cheers! * Thread Starter [kalbink](https://wordpress.org/support/users/kalbink/) * (@kalbink) * [2 years, 10 months ago](https://wordpress.org/support/topic/orders-going-missing-after-completion/#post-16900198) * Thank you for reaching back that quickly. * **Orders** It has now lasted some time, appearing occasionally and now during last days – all completed orders went missing. So I tolerated it until some point, but if it happens all the time, it’s a problem. * **Status** Made a screenshop what I see currently under “status”[https://snipboard.io/hL1Iks.jpg](https://snipboard.io/hL1Iks.jpg) * **Errors** Long list appeared there… And I don’t know what to do with them.[https://snipboard.io/j6c13e.jpg](https://snipboard.io/j6c13e.jpg) [https://snipboard.io/YMpcuw.jpg](https://snipboard.io/YMpcuw.jpg)[https://snipboard.io/mcT7VZ.jpg](https://snipboard.io/mcT7VZ.jpg) [https://snipboard.io/M31p6u.jpg](https://snipboard.io/M31p6u.jpg)[https://snipboard.io/Mtvomu.jpg](https://snipboard.io/Mtvomu.jpg) [https://snipboard.io/ZBi94e.jpg](https://snipboard.io/ZBi94e.jpg) * Hope you can help out here… Thank you a lot in advance! * [Hamid Reza Yazdani](https://wordpress.org/support/users/yazdaniwp/) * (@yazdaniwp) * [2 years, 10 months ago](https://wordpress.org/support/topic/orders-going-missing-after-completion/#post-16902512) * Hi. There are two possibilities: 1- Status may not be registered. You need to find the order number through the database and the _wp\_posts _table and check the _post\_status_2- The date of the order may change due to a WordPress or hosting error, refer to the first pages in the orders section and check there. * Thread Starter [kalbink](https://wordpress.org/support/users/kalbink/) * (@kalbink) * [2 years, 10 months ago](https://wordpress.org/support/topic/orders-going-missing-after-completion/#post-16902532) * Hi, Tried to search the orders via nr, but they’re not coming out.And now all the orders of last 3-4 days are disappeared…. I don’t know what to do next… * [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/) * (@beautyofcode) * [2 years, 10 months ago](https://wordpress.org/support/topic/orders-going-missing-after-completion/#post-16902631) * Hi [@kalbink](https://wordpress.org/support/users/kalbink/) , * Thanks for sharing the above! * As per the error logs, it seems the MakeCommerce plugin is generating some errors. Can you temporarily deactivate this plugin and see if this resolves the issue? * If the issue is still present, I’d suggest performing a full conflict test at this point to see if any plugin/theme conflict is causing either the orders to not appear, or the System Status Report `Get system report.` button to not be present. * You can read more on how to performing a conflict test here: - [How to test for conflicts](https://woocommerce.com/document/how-to-test-for-conflicts/) * Let us know how this goes! * [Hamid Reza Yazdani](https://wordpress.org/support/users/yazdaniwp/) * (@yazdaniwp) * [2 years, 10 months ago](https://wordpress.org/support/topic/orders-going-missing-after-completion/#post-16902634) * It seems strange. Have you enabled [this feature](https://woocommerce.com/document/high-performance-order-storage/) in WooCommerce settings? * Thread Starter [kalbink](https://wordpress.org/support/users/kalbink/) * (@kalbink) * [2 years, 10 months ago](https://wordpress.org/support/topic/orders-going-missing-after-completion/#post-16902735) * Hi, Thank you both for reaching back!Starting now from Roxy’s questions and recommendations: Q: As per the error logs, it seems the MakeCommerce plugin is generating some errors. Can you temporarily deactivate this plugin and see if this resolves the issue?>> Cannot do it as it’s the payment and shipment module. And it works perfectly on my other site (with similar structure and same plugins).Q:Have you enabled [this feature](https://woocommerce.com/document/high-performance-order-storage/) in WooCommerce settings?>> No, it says it has conflicts with 3 different plugings and cannot be activated due that. One of them is MakeCommerce. * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [2 years, 10 months ago](https://wordpress.org/support/topic/orders-going-missing-after-completion/#post-16914897) * Hello [@kalbink](https://wordpress.org/support/users/kalbink/), Could you please go to `WooCommerce > Settings > Accounts and Privacy` to review your data retention settings? These settings determine how long your database keeps orders/ customer data before it’s deleted. By default, all the values should be set to either 0 or N/A.Look forward to hearing back from you. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Orders going missing after completion’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 8 replies * 4 participants * Last reply from: [Saif](https://wordpress.org/support/users/babylon1999/) * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/orders-going-missing-after-completion/#post-16914897) * Status: resolved