Title: Orders missing Last modified: October 6, 2023 --- # Orders missing * Resolved [manet2000ro](https://wordpress.org/support/users/manet2000ro/) * (@manet2000ro) * [2 years, 8 months ago](https://wordpress.org/support/topic/orders-missing-3/) * Hi there, Orders from the past few weeks started to disappear from our woocommerce store randomly. They still show up at our payment processor szamlazz.hu. New orders come in, emails work. Thanks in advance for any help. * **System status report:** * ```wp-block-code ` WordPress Environment WordPress address (URL): http://novenyikonferencia.hu Site address (URL): http://novenyikonferencia.hu WC Version: 8.0.3 REST API Version: ✔ 8.0.3 WC Blocks Version: ✔ 10.6.6 Action Scheduler Version: ✔ 3.6.1 Log Directory Writable: ✔ WP Version: 6.3.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – Server Environment Server Info: LiteSpeed PHP Version: 8.2.8 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.87.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 10.6.14-MariaDB-cll-lve Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 8.0.3 WC Database Prefix: wp_ Total Database Size: 208.06MB Database Data Size: 201.71MB Database Index Size: 6.35MB 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from visitors: ✔ Active Plugins (35) All-in-One WP Migration: by ServMask – 7.78 Typing Effect: by 93digital – 1.3.6 Anywhere Elementor: by WPVibes – 1.2.9 Apollo13 Framework Extensions: by Apollo13Themes – 1.9.0 Better Notifications for WP: by Made with Fuel – 1.9.3 Code Snippets: by Code Snippets Pro – 3.4.2 Contact Form 7: by Takayuki Miyoshi – 5.8 Custom Emails for WooCommerce: by WPFactory – 2.2.8 Disable WP Notification: by Sourabh Agrawal – 3.1 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5 Duplicator: by Duplicator – 1.5.5.1 Elementor Pro: by Elementor.com – 3.13.0 Elementor: by Elementor.com – 3.15.3 Email Template Customizer for WooCommerce: by VillaTheme – 1.2.0 EmbedPress: by WPDeveloper – 3.8.5 Forminator: by WPMU DEV – 1.25.2 Site Kit by Google Dev Settings: by Google – 0.4.2 Site Kit by Google: by Google – 1.110.0 Imagify: by Imagify – Optimize Images & Convert WebP – 2.1.1 Integration for Szamlazz.hu & WooCommerce: by Viszt Péter – 5.8 LiteSpeed Cache: by 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Decimal Separator: , Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #13123 - /uzlet/ Cart: #13124 - /kosar/ Checkout: #13125 - /penztar/ My account: #13126 - /fiokom/ Terms and conditions: ❌ Page not set Theme Name: Hello Elementor Version: 2.8.1 Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ Templates Overrides: – Memberships Restriction mode:: Hide content only Public content:: Products: 1 item Excluded from discounts:: – Membership plans:: 2 (1 published) VIP Membership (draft):: Members: 0Access method: Manual assignment onlyAccess length: Unlimited Növényi konferencia videók:: Members: 99Access method: Product(s) purchaseAccess length: Unlimited Számlázz.hu PRO version: ✔ Path: /home/u990052914/domains/novenyikonferencia.hu/public_html/wp-content/uploads/wc_szamlazz IPN URL: https://novenyikonferencia.hu/?wc_szamlazz_ipn_url=bb260aef4037cce6b67ecc8971a Payment methods: Array ( [bacs] => Array ( [deadline] => [complete] => [proform] => [deposit] => [name] => [auto_disabled] => ) ) Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-10-07 09:10:05 +02:00 Options: ✔ Notes: 173 Onboarding: completed Action Scheduler Complete: 146 Oldest: 2023-09-05 13:30:07 +0200 Newest: 2023-10-06 13:02:45 +0200 Failed: 11 Oldest: 2023-04-25 12:38:51 +0200 Newest: 2023-09-17 08:48:03 +0200 Pending: 8 Oldest: 2023-10-06 13:04:27 +0200 Newest: 2023-10-13 13:02:45 +0200 Status report information Generated at: 2023-10-06 13:04:30 +02:00 ` ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Forders-missing-3%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * Thread Starter [manet2000ro](https://wordpress.org/support/users/manet2000ro/) * (@manet2000ro) * [2 years, 8 months ago](https://wordpress.org/support/topic/orders-missing-3/#post-17105172) * Fatal error 1: * 2023-09-18T21:49:11+00:00 CRITICAL Uncaught Error: Call to a member function update_meta() on bool in /home/u990052914/domains/novenyikonferencia.hu/public_html/ staging/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions- manager.php:295 Stack trace: #0 /home/u990052914/domains/novenyikonferencia.hu/ public_html/staging/wp-content/plugins/elementor-pro/modules/theme-builder/classes/ conditions-manager.php(168): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager- >save_conditions() #1 [internal function]: ElementorPro\Modules\ThemeBuilder\ Classes\Conditions_Manager->ajax_save_theme_template_conditions() #2 /home/u990052914/ domains/novenyikonferencia.hu/public_html/staging/wp-content/plugins/elementor/ core/common/modules/ajax/module.php(175): call_user_func() #3 /home/u990052914/ domains/novenyikonferencia.hu/public_html/staging/wp-includes/class-wp-hook.php( 310): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request() #4 /home/ u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-includes/class- wp-hook.php(334): WP_Hook->apply_filters() #5 /home/u990052914/domains/novenyikonferencia. hu/public_html/staging/wp-includes/plugin.php(517): WP_Hook->do_action() #6 / home/u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-admin/admin- ajax.php(188): do_action() #7 {main} thrown in /home/u990052914/domains/novenyikonferencia. hu/public_html/staging/wp-content/plugins/elementor-pro/modules/theme-builder/ classes/conditions-manager.php on line 295 * Thread Starter [manet2000ro](https://wordpress.org/support/users/manet2000ro/) * (@manet2000ro) * [2 years, 8 months ago](https://wordpress.org/support/topic/orders-missing-3/#post-17105176) * Fatal error 2: * 2023-09-12T16:38:18+00:00 CRITICAL Uncaught Error: Call to undefined method A13fe_Admin_Edit_Menu_Walker:: get_supported_post_types() in /home/u990052914/domains/novenyikonferencia.hu/ public_html/staging/wp-content/plugins/wordpress-seo-premium/classes/premium- orphaned-post-filter.php:188 Stack trace: 0 /home/u990052914/domains/novenyikonferencia. hu/public_html/staging/wp-content/plugins/wordpress-seo/admin/filters/class-abstract- post-filter.php(73): WPSEO_Premium_Orphaned_Post_Filter->get_post_types() 1 / home/u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-includes/ class-wp-hook.php(310): WPSEO_Abstract_Post_Filter->add_filter_links() 2 /home/ u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-includes/class- wp-hook.php(334): WP_Hook->apply_filters() 3 /home/u990052914/domains/novenyikonferencia. hu/public_html/staging/wp-includes/plugin.php(517): WP_Hook->do_action() 4 /home/ u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-admin/admin-ajax. php(45): do_action() 5 {main} * thrown hiba /home/u990052914/domains/novenyikonferencia.hu/public_html/staging/ wp-content/plugins/wordpress-seo-premium/classes/premium-orphaned-post-filter. php fájlban a 188 sorban * [Tamrat A. (woo-hc)](https://wordpress.org/support/users/bisratlearn/) * (@bisratlearn) * [2 years, 8 months ago](https://wordpress.org/support/topic/orders-missing-3/#post-17105297) * Hi [@manet2000ro](https://wordpress.org/support/users/manet2000ro/) * > Orders from the past few weeks started to disappear from our woocommerce store > randomly. They still show up at our payment processor szamlazz.hu. New orders > come in, emails work. * From what I understand, you’ve been having trouble with orders disappearing randomly from your WooCommerce store, even though they’re still visible at your payment processor, szamlazz.hu. * Looking at the detailed system status report you shared, everything seems fine. However, I spotted two fatal errors tied to the Elementor Pro and WordPress SEO Premium plugins. These could be creating conflicts leading to your orders disappearing. * Here are some steps you can take: 1. **Update all your plugins and themes**: You’re currently on WooCommerce version 8.0.3, but version 8.1.1 is the latest. Updating to this version might fix the problem. Also, ensure all your other plugins and themes are updated to their most recent versions. 2. **Deactivate and reactivate plugins**: Consider deactivating the Elementor Pro and WordPress SEO Premium plugins, then see if the orders come back. If they do, reactivate the plugins one at a time to pinpoint the problematic one. 3. **Check for plugin conflicts**: Turn off all plugins except for WooCommerce and check if the issue continues. If it doesn’t, turn your plugins back on one by one until you find the conflicting one. Here’s a handy guide on how to test for conflicts: 👉 [**How to Test for Plugin and Theme Conflicts**](https://docs.woocommerce.com/document/how-to-test-for-conflicts/). * If you’ve tried all these and the problem persists, could you share more details? Specifically, any modifications you made to your site when the issue began, any error messages you’ve encountered, and if the missing orders share any similarities( e.g., same product, same payment method). * Thank you so much for your patience and cooperation! We’re here to help you get this sorted. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Orders missing’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 3 replies * 2 participants * Last reply from: [Tamrat A. (woo-hc)](https://wordpress.org/support/users/bisratlearn/) * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/orders-missing-3/#post-17105297) * Status: resolved